Logos 5 keeps crashing on my MAC
Dear Logos,
Dont know what the problem is but every time I try to open Logos 5 it crashes and will not open. I need this fixed ASAP as I am working on major Seminary papers right now. Thank you for any help you can give!!!!
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Jeff - You have a couple of choices. You can call Logos customer service, or you can enable and post logs. Here is a link to the wiki: http://wiki.logos.com/Diagnostic_Logging
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If you decide to post logs, please use the paperclip icon to attach them. Let us know if you have troubles.
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I dont know if this helps? 7824.CrashreportMac10.8.2.rtf
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Any help would be great, working on exegetical paper and need logos up and running quickly! Thanks!!!
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It will open up to the start page, but as soon as I do a search the whole program crashings and ends. [:(]
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Jeff Lee said:
I dont know if this helps? 7824.CrashreportMac10.8.2.rtf
Mac reports don't help. Please read http://wiki.logos.com/Diagnostic_Logging#Logos_5_for_OS_X carefully and submit Logos logs.
Dave
===Windows 11 & Android 13
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Jeff - You will need to enable logging. The crash log you provided is from Apple… we need you to enable logging and provide Logos logs. The wiki link above explains how this is done… Let me give you the short version.
- Start Logos and immediately press and hold the command key. This will bring up the sign in box and enable logging for one session.
- One "trick" which can help in some situations (but probably not yours) is to check the "open to blank layout" box.
- Allow Logos to crash. Grab the logs before you restart Logos.
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Jeff Lee said:
Any help would be great, working on exegetical paper and need logos up and running quickly! Thanks!!!
Tha Apple crash report shows current stable Logos 5.0b SR-1 version so have option to contact Logos.
Wonder if ~/Library/Application Support/Logos4/Logging folder has LogosError.log file ?
Note: ~ is an alias for your Library folder, which OS X has hidden by default => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html
Keep Smiling [:)]
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Took a look for the ~/Library/Application Support/Logos4 file is not in my library from what I can see. Is this a problem? None programmer here lol!
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0143.LogosError.logAh! Found it thanks! Here are the Logos crash reports! See what you think...8512.LogosCrash.txt
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Jeff Lee said:
Took a look for the ~/Library/Application Support/Logos4 file is not in my library from what I can see. Is this a problem? None programmer here lol!
When Apple released Mountain Lion, the default visibility for ~/Library folder became hidden (to keep unfortunate surprises from happening since deleting OR changing stuff in ~/Library can be a bit problematic)
In Finder, can click Go menu => Go To Folder then Go To folder ~/Library/Application Support/Logos4
Link with Finder screen shots, which is the first way => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html
Keep Smiling [:)]
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- With the finder "go" menu selected, press and hold the option key.
- The library, normally hidden, will appear. Select it.
- Navigate to: Application Support / Logos4 / Logging
- Drag the logos.log to your desktop
- In a new post, attach the logos.log via the paperclip icon
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Jeff Lee said:
Ah! Found it thanks! Here are the Logos crash reports!
Yes, but the most important is the logos.log. If there isnt one, its [edit: likely] because logging wasnt enabled.
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Good Jeff! [:)][Y]
It looks like you have a malformed database, but I am unsure about which one. Maybe KS4J will know more.
Libronix.Utility.Threading.AsyncWorkException: Unhandled exception in asynchronous work. ---> System.Data.SQLite.SQLiteException: The database disk image is malformed
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Thanks for the getting to this point with me alabama24! I have to go to bed now (3:50am) here, hopefully get it working tomorrow. Thanks so much!!!
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Glad to "help." Most likely you will need to delete a database file and let the software rebuild it. This could be a 2 minute fix, or a much longer one if it is your index database file.
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I did try deleting logos 5 and then reinstalling, but it did not work. Looks like I may have to do a full delete and full reinstall. Just dont know how to delete the whole program.
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Jeff Lee said:
Looks like I may have to do a full delete and full reinstall.
Dont do that! Deleting the app from the applications folder is no big deal... 122 MB download. If you delete the rest of it, you will have to redownload all of your resources & do a full indexing all over. As I said in my last post, this could be a pretty simple fix... I just dont know which .db file to tell you to delete.
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Jeff Lee said:
Ah! Found it thanks! Here are the Logos crash reports! See what you think...
The LogosError.log shows a database file is malformed, which needs to be moved to the trash. Unfortunately, not know which file.
alabama24 said:It looks like you have a malformed database, but I am unsure about which one. Maybe KS4J will know more.
Logos.log file shows database file is being used for a Lexicon term search in a thread with a Guide that has an open section for sermons.logos.com
Lexcion terms are in the Library Index, which can be rebuilt using command:
rebuild library index
Caveat: rebuilding Library index can take hours. Alternative to command is moving your Library Index folder ~/Library/Application Support/Logos4/Data/blco0teb.hny/LibraryIndex to the trash, then launching Logos 5.
Keep Smiling [:)]
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Caveat: rebuilding Library index can take hours
Overnight is good. [;)]
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Thanks Alabama
Much appreciated, I have been trying to work at it myself but of no avail. Your direction on deleting the library index really help.
Thanks again
Richard
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CAIS said:
Thanks Alabama
Much appreciated, I have been trying to work at it myself but of no avail. Your direction on deleting the library index really help.
Thanks again
Richard
Richard - Are you still having troubles? If so, you really need to create a new thread and explain the issue. You will likely need to post your own logs. It can be dangerous to take someone else's medicine… just because you have symptoms that are similar to someone else, doesn't mean you have the same illness. [;)]
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Dear KS4J and Alabama,
Thanks for your suggestion! Worked perfectly! The indexing is complete and is working like new! Thank you so much for your help!
God bless!
Jeff
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Jeff Lee said:
Worked perfectly! The indexing is complete and is working like new!
Glad you have it working. Now get back to work. [:D]
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