Sync errors on latest L5

John Hopcraft

I have L5 ( upgrade from L4) installed on 64 bit Win 7,  SSD "C drive & 1 tb data drive.

I get the little yellow triangle "sync error, try again"    Most of the log file folders I have found are empty or out dated; & I have enabled logging.

(at least went through the process & got a indication that it was enabled.)

Where can one get into the setup and establish an appropriate valid  path for the log file folder location?

I'm seeing log files in at least two locations, but the folder(s) is /are empty, or contain original L4 install data.

would a data back up and a "clean" L5 install be a solution?

Lynden O. Williams

First i would recommend restarting the computer if you have not done so.

Make sure that you have the latest update. http://www.logos.com/installation

Also, make sure that windows has installed all updates. 

Try repairing the software before re-installing as this takes considerable time. This is done via control panel.

 http://wiki.logos.com/Windows_Troubleshooting 

John Hopcraft

Here's the logs7380.Logos Log Files.zip

 

This sync issue has been happening on this computer for quite a few days, so re-booting hasn't helped. "repair" in the CTRL panel hasn't helped.  Hopefully these log files can help figuire out the issue.

Dave Hooton

https://community.logos.com/discussion/comment/468360#Comment_468360

John

It's the dreaded History sync that is giving the errors. I would go to Tools > History and Clear history. If you have another installation, let sync'ing finish (or cause an error) and do the same Clear. Otherwise, you should be able to work OK & hope Logos can sort their Sync.

John Hopcraft

https://community.logos.com/discussion/comment/468408#Comment_468408

Thanks!!

Clearing the history allowed the sync to work. I'll assume there will be a bug fix for this someday....

Interestingly, this sync error didn't show up on my laptop, only on my desktop; hmmmm.....

Seth Copeland

https://community.logos.com/discussion/comment/468660#Comment_468660

John Hopcraft said:

Thanks!!

Clearing the history allowed the sync to work. I'll assume there will be a bug fix for this someday....

Interestingly, this sync error didn't show up on my laptop, only on my desktop; hmmmm.....

We did recently discover a bug on the server that has been fixed last night, that had been causing some sync errors for some people. And it was likely to only show up on one machine, due to the nature of the bug.

Thanks Dave for helping out by the way.

Regards,

Seth Copeland
Logos SW Development

Dave Hooton

https://community.logos.com/discussion/comment/468823#Comment_468823

Seth Copeland said:

Thanks Dave for helping out by the way.

You're welcome.