Installing from DVD

w scott cantwell
w scott cantwell Member Posts: 1 ✭✭
edited November 2024 in English Forum

Hi all

I just received my new software in the mail today and (attempted to) install it.  The basic installer (sort of) worked; I had to download an update.  After that, I opened the software, entered my email and password, and I only had a book that I had purchased separately; none of the resources that should have been with the software were available, including Bibles.  I have re-installed multiples times with no changes.  As far as I can tell, there has been no attempt by the software to index (I read somewhere that there should be an icon near the clock, and there hasn't been one).  I have a Mac.  There was no point during the installation process where I was required to enter a serial number.  Please help!

Scott

Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 36,133

    Welcome Scott,

    If you purchased the package online and requested a DVD it should have installed resources from the DVD and indexed them. So enter update resources into the Command box at top of your window.

    If you purchased a DVD with a Serial No. there should have been a point at which the Serial # was requested. So you should contact Logos Support on Monday.

    Dave
    ===

    Windows 11 & Android 13

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,156

    w scott cantwell said:

    There was no point during the installation process where I was required to enter a serial number.

    Welcome [:D]

    A serial number is initially needed to associate resource licenses with your Logos.com account.  A purchase from Logos.com does not need a serial number.

    One way to check resource licenses for mobile use is login to Biblia.com followed by clicking Library icon:

    When not signed-in, Biblia.com library shows 47 Bibles and 3 Others

    Keep Smiling [:)]

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