Problems with Shopping cart

Sorry to trouble you forum advisers, but I did a search for this problem and the last entry I found was several months old and was under a Windows topic. Anyway, I am trying to download the free book for March, R.S. Candlish's "Life in a Risen Savior". At the checkout page, step one which is the "shopping cart" it shows the item but when I select "proceed" nothing happens. I have tried this in two browsers, Safari and Chromium. I have also ensured that cookies and java are enabled. I can't figure out what is keeping this transaction from happening. Can anyone help?

Many Thanks,

Gregory Barnes

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Comments

Donnie Hale

I haven't seen this issue come up in a while. My recollection is that people who were having this problem were experiencing some kind of proxy interference on the page.

When you say you have "java" enabled, I assume you mean "javascript," which is what's applicable on Logos pages. (They are different and have unfortunately similar names.) Also, if you have any kind of ad / script / cookie blocking add-ons, they're likely to interfere with the javascript which is used on these pages. I know that my use of OpenDNS, NoScript, DoNotTrackMe, etc. will cause these kinds of problems if I don't allow the right javascript to be retrieved and executed. Ghostery is another example of something that might interfere with these pages.

Donnie

Gregory Barnes

https://community.logos.com/discussion/comment/470557#Comment_470557

Donnie, thanks for answering. Yes, I meant "javascript". I've been through all of the advance settings in my browser and set everything to as open and free a setting as I can. I still have the same problem going on. In the past I've never had this problem as I have purchased and downloaded many Logos products. So in this case it has me baffled.

Gregory

Rick

Gregory, I'm not sure if this applies now but when I got the book about a week ago I had two options. One button was the basic "Add to Cart" and the other button was "Quick Buy".

On my iPad if I selected "Quick Buy" it would do as you described. When I selected the "Add to Cart" button, the process worked as designed.

Lastly, I'm not sure which page you are trying to use but have you tried getting it directly from the Logos web site's main home page? If not you can click on "Free Book of the Month" tab and then click "Learn More". You will then have a button that automatically puts it into your shopping cart.

Mike Estes - Logos

https://community.logos.com/discussion/comment/470998#Comment_470998

The problem has something to do with the way people are browsing the site. Something is causing the UserAgent to be modified when it is set to our server and thus the page served up isn't working correctly. I've confirmed that this is the problem as I was able to reproduce the issue and updated the case.

We are investigating whether we can do something different on our end, but until it's fixed (if it's possible to do so) I'd recommend not using what ever tool is being used to change the UserAgent.

Sorry for the difficulty with the shopping cart.

EDIT: And for those who don't know what I'm talking about, sorry I should have given more information, the UserAgent is the bit of data sent to our server that tells us what browser is being used. Unfortunately not all browsers are created equal so we usually need this to make sure the page will work for that browser. In this case the server is not recognizing the UA and serving up a page that won't work for Gregory.

Thanks,
Mike

Mike Estes - Logos

https://community.logos.com/discussion/comment/471003#Comment_471003

Ok, it looks like we fixed this specific cause of the Cart not working when clicking on the Proceed button. This fix appears to also resolve a related case where people couldn't delete items from their cart.

Thanks,
Mike

Gregory Barnes

https://community.logos.com/discussion/comment/470998#Comment_470998

Rick, thanks but I've been down that road to no avail. the book goes into my cart but I can't go beyond that.

Gregory Barnes

https://community.logos.com/discussion/comment/471080#Comment_471080

Mike, thanks for the response and the fix. I was able to download this product finally. I appreciate the Logos support staff working this out. I was getting concerned that I wouldn't be able to make purchases in the near future. Blessings!

Gregory

Cary Bruce

https://community.logos.com/discussion/comment/471080#Comment_471080

I am unable to press the proceeds but either also I am unable to delete any of the books out of the shopping cart using the little X button is just before the title of the book. I've had this issue before and I am using my android phone. I don't remember how I fixed it before. I think I ended up having to use my desktop computer in order to get around
the issue. I do find the strange however because I have ordered the book of a month for the past 18 months and have had this issue twice now. Anyway just want that I would bring it up that it still does seem to be an issue for me at least.....proceed button does not work and the X button to delete items out of the cart does not work thank you for everything logos does.

Cary Bruce

https://community.logos.com/discussion/comment/578957#Comment_578957

alright I just thought I would come back in update here's what I found out using the logos Android app and going to the store through that logos Android app is when I run into the problem with the X button to delete does not work I proceed button does not work now how I got this to work was just went through my android browser and went to logos com everything works fine when I do it through the browser so the problem lies in the app for Android just thought I would come back in there and my 2 sounds God bless everyone

Mark Smith

https://community.logos.com/discussion/comment/578982#Comment_578982

I just noticed that I could not delete items from my cart. Using Mozilla Firefox.

Mike Estes - Logos

https://community.logos.com/discussion/comment/579009#Comment_579009

Hi Cary and Mark,

We just fixed an issue a couple of hours ago that might be related to what was being seen with submitting in the cart and deleting items issues here. In a nutshell we had a bug where sometimes some content wasn't being downloaded when you loaded the page, and if that content wasn't there it'd break various things including the cart.

Please let me know if you can still repro the issue and I'll investigate more. If you're in a browser that caches your web page content then you might need to refresh the cache. For example on Windows it can be done via Control+F5.

Thank you,
Mike