Logos 5 Index Crashing

Darryl L. Jones
Darryl L. Jones Member Posts: 1 ✭✭
edited November 2024 in English Forum

Was doing no activity, just recreating the crash problem I have been having.  Indexing has reached 8% a couple of times, 13% a few times but then crashes.  31562.Logos Log Files.zip

Comments

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,094

    Unfortunately, these logs don't contain crash information. This usually indicates that it's a "native" crash, not a "managed" one (which is harder for us to diagnose through log files). You may wish to work with our tech support in order to collect a native crash dump.

    Alternatively, you can try following the instructions on this thread to reduce the hardware impact of running the indexer, which can help avoid crashes on some systems: http://community.logos.com/forums/p/62125/439721.aspx#439721

  • Dave Hooton
    Dave Hooton MVP Posts: 36,131

    Darryl

    There is nothing useful in the logs. The folder should include error and/or crash reports if there was a crash.

    Dave
    ===

    Windows 11 & Android 13

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