BUG: Logos 5 crashes on startup

Rich Main

Since the most recent Logos update that I received (yesterday or the day before, I don't recall which) I have not been able to start Logos 5 successfully. It crashes on startup.

Reading other forum entries, I tried deleting the LibraryIndex and HistoryManager directories, but that did not help. I was able to open Logos with a blank workspace, but the minute I try to open a workspace, Logos 5 crashes.

Logs are attached.

Dave Hooton

Rich Main said:

Reading other forum entries, I tried deleting the LibraryIndex and HistoryManager directories, but that did not help.

"crashing at start" can happen for many reasons and yours is usually unique! You can try a few things, not all of which may be necessary:-

• Reboot the computer
• go to Control Panel > Programs and Features, find Logos 5 Prerequisites, right click and select repair
• go to Control Panel > Programs and Features, find Logos 5 Bible Software, right click and select repair
• try a different layout, or building one from scratch

Rich Main

https://community.logos.com/discussion/comment/475167#Comment_475167

Thanks Dave, I strive to be unique! [:P]

It turns out that a reboot resolved the crash.

Dave Hooton

https://community.logos.com/discussion/comment/475174#Comment_475174

Rich Main said:

Thanks Dave, I strive to be unique! 

[:D]

Grant C Richison

https://community.logos.com/discussion/comment/475214#Comment_475214

Rebooting and repairing both files in control panel did not work (Windows 8).

 

JT (alabama24)

https://community.logos.com/discussion/comment/476643#Comment_476643

Welcome to the forums Grant! Sorry you are having troubles. [:S]

Grant C Richison said:

Rebooting and repairing both files in control panel did not work (Windows 8).

Since this is your first post, and we don't know what your problem is, it appears you have taken someone else's medicine. Just because you are experiencing a similar symptom, doesn't mean you have the same problem. [;)] 

The best thing you could do would be to create a new thread. Please explain the issue clearly and post logs. You can find explanations for logging by following the links in my signature line. If you have any difficulties with that, please let us know.