Unable to make a book purchase. Need help before midnight.

Keith Gant

I just tried to purchase the Day 4 book on the 12 Days of Logos Christmas Special. I clicked the "Add to Cart" button and it took me to the Logos checkout screen, where I was properly logged in. But it shows my shopping cart as empty and I can't figure out how to get the book into the cart. I also tried to initiate a purchase of the book through normal channels on the Logos site, with the same result (my shopping cart is empty). Any ideas how I can get this to work before the offer expires tonight?

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Comments

Damian McGrath

Try logging out and logging back in.

Try clearing your browser's cookies and cache.

Keith Gant

https://community.logos.com/discussion/comment/54335#Comment_54335

Try logging out and logging back in.

Try clearing your browser's cookies and cache.

Thanks for that quick response. You got me thinking on the right track and I'm now $24.95 poorer.

I normally use Firefox (under Vista). I did a log out/log in, and cleared cache and history (but not cookies) in Firefox and the problem persisted. I then tried to make the purchase under IE rather than Firefox, and it went through just fine.

Damian McGrath

https://community.logos.com/discussion/comment/54350#Comment_54350

I'm now $24.95 poorer

Congratulations! [<:o)]

Jacob Hantla

Go to http://www.logos.com/ebooks/details/DICTHINTBBL and add it to your cart and checkout. Then if the coupon code doesn't automatically, use this code: 12DAYS4

If it still doesn't let you, try changing browsers, clearing cookies, or signing out and then signing back in.

TCBlack

https://community.logos.com/discussion/comment/54372#Comment_54372

And don't forget the gold standby for a windows machine: Have you rebooted your system lately?

Matthew C Jones

https://community.logos.com/discussion/comment/54355#Comment_54355

I'm now $24.95 poorer

Congratulations!

Keith & Damian, If you both feel better being $24.95 poorer I volunteer to help you. Just call Customer Service Monday morning and buy me a gift certificate for $25. Then all three of us will be very happy. I'm sure the gift certificates will come in handy as the 12 Days of Christnas sale rolls on.