Logos 4 Not Connecting to My logos.com Account

Allison Dean

Hello,

When I open Logos it asks me to sign in with my logos.com account.  I put in the relevant information but then it says "Unable to connect to logos.com".  I checked to see if the site itself was up and running, which it was, and I checked to make sure that I had the correct password, which I did.

I worked offline for a bit but didn't know how to get it back online.  I've since installed Logos 5, then uninstalled the programme and reinstalled Logos 4 and I've had the same problem every time.

This is the first time this has ever happened to me.

I'm hoping someone can help me.

The log data is below in case that helps.

36181.Logos4.log

Dave Hooton

Welcome Allison,

Allison Dean said:

I worked offline for a bit but didn't know how to get it back online.  I've since installed Logos 5, then uninstalled the programme and reinstalled Logos 4 and I've had the same problem every time.

It's a communication error and I think you should contact Technical Support who can diagnose it from your machine if necessary.