Kudos to Logos for INTELLIGENT tech support people! (and a wee rant about their competitor...)
I just got off the phone with Amazon.com after complaining about missing chapter links in the Table of Contents panel on one of my Kindle books. First I had tried a chat session, which took about 20 minutes and accomplished nothing. The guy gave me the runaround, asked me to deregister my Kindle for PC app and reregister it; then he asked me to remove that book from my device and then redownload it. Of course that didn't fix the problem. Then he wanted me to uninstall and reinstall the app. I refused until he could tell me he couldn't reproduce the problem at his end. He passed, and handed me off to a phone support person. That guy went through the same set of "diagnostics" which was a waste of time. I knew from the get-go it was a problem with the book, and all I was trying to do was inform them of that so they could fix it. Logos would have confirmed it was a problem at their end immediately. Yeah, they might have taken a while to get around to fixing the book, but they'd know I knew what I was talking about and wouldn't put me through humiliating noob steps. Ah, the benefits of having an active forum where the Logos employees recognize our names! And intelligent tech support people at Logos.
Thanks again Logos, for your responsiveness! It blows the competition away.
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Using adventure and community to challenge young people to continually say "yes" to God
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Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Amazon will never shape up! I'm glad I've never bought even one Kindle book.
I can confirm that the support at Amazon is worthless: I had lost my email (lost password to address, no support - address deleted) and Amazon password and they wouldn't let me have my account back. At Amazon they refer to that there's the credit card info inside the account but why can't they just delete personal info and then let me have access if I know a number of the books, with date and price and all that I've bought? I REALLY don't think I want to build up any value in my Amazon account!
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I've always had excellent support from Amazon unless I contacted the wrong department. Logos has provided excellent support as well. Kudos to both.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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One thing I can say positive about Amazon, is they let you cancel your order (even after it's downloaded) and get a refund online without having to talk to an employee; and I almost never have to contact them for support. The few times I have clicked on the "Send feedback" command on the Help menu, I've gotten a very sympathetic reply within a few hours. So actually, that's two things. And they have a huge selection of books. OK, so three things. And I don't have to reboot the app to download new ones I purchase. Four things. (Nobody expects the Spanish Inquisition!)
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