Logos 5 Bible Software has stopped working on new Windows 8 laptop

C.Chafee
C.Chafee Member Posts: 5 ✭✭
edited November 2024 in English Forum

I just installed the Logos5 software on a new Windows 8 laptop. It appears to have installed properly. When I try to reinstall the program claims to be up to date. I have followed the instructions in the support forum and attached the zip file as suggested.5734.Logos Log Files.zip

Comments

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    Hi Cedric,

    Thanks for uploading the logs. The error is very similar to this one, which is supposed to have been fixed. Can you try to open Logos to a blank layout, by holding down the CTRL button when you launch it?

    Mark

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • Dave Hooton
    Dave Hooton MVP Posts: 36,115

    Cedric Chafee said:

    I have followed the instructions in the support forum and attached the zip file as suggested.

    Well done. The problem appears to be with a "user inputs" database. So delete the folder C:\Users\Cedric\AppData\Local\Logos5\Documents\2u3w4kp1.grm\UserInputs and restart Logos.

    Dave
    ===

    Windows 11 & Android 13

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