Mac Crash: copying portion of book into open Word file

romeo jimenez clemente
romeo jimenez clemente Member Posts: 3 ✭✭
edited November 2024 in English Forum

My Logos crashes several times when I am using the Print function to copy portion of a book into an open MS Word file.

I already deleted the App from Application and installed a new downloaded dmg. It still crashes. Attached is the log file from the diagnostic utility.

I have Mac OS X 10.8.4.

7635.LogosLogs.romeo.20130618-203828.zip

Comments

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261

    Hi Romeo,

    Thanks for the logs. Can you do a couple things for me? 

    1. Replicate the crash, and before the last step to make it crash hit the sample button and then hit "print" or whatever it is that causes the crash at the end. 

    2. Can you provide reproduction steps so I can see if I can replicate the behavior? 

     

  • romeo jimenez clemente
    romeo jimenez clemente Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/498462#Comment_498462

    Hi Tommy,

    some steps to replicate:

    1) Open Word 2011 Mac

    2) Open Logos 5

    3) Open any book you like to cope some chapters into Word file

    4) select a chapter

    5) press cmd+p

    6) select several text by clicking box

    7) select paste into open Microsoft Word document

    8) close print

    9) do again steps 4-8, this time it will crash

    I gor another crash but was not able to turn diagnostic logging. I will capture it again.

    Thanks,

    romeo

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