I need some help:
I have just purchased two software items that use Libronix (Word Biblical Commentary & Tyndale Commentaries - not the Logos system itself).
I loaded them into the computer, and when I went to register them, I was told to go to "Account Manager", which I did.
I entered the serial numbers for them both – but the "next" button would not highlight for me to continue. The "Help File" says that I have to go through "Account Manager" in order to set up an account in order to register them – but it won't let me even get to that stage.
I have double checked.
Triple checked.
Removed the software and started again – and still nothing.
Has anybody had this problem before?
How did you resolve it?
Later this evening:
This is getting stranger:
I went to my wife's computer, and loaded one of the programs onto it.
It loaded perfectly, and I was able to create an account, activate the program – and received back the "Confirmation Code" as well as the "Activation Code".
I went back to my computer and, using the "Existing User" check box and "Enter Codes", progressed through.
However, when I typed in my "Customer ID" and then the "Confirmation Code", and pressed "next" – nothing!
Stuck.
Obviously the problem is my computer – but I don't know why.
I did notice on my wife's computer that when I typed in the Serial Number, the box turned RED until I had completed typing the number in. It didn't do this on my machine.
My wife is running Vista, I am running Windows 7.
Beyond that – I don't know what is going on.
Any help would be most gratefully received.
