White screen of silence

Proclaim says it supports half a dozen different video formats - MOV, MP4, WMV, AVI to name a few - yet every one we try results in a white screen. We've tried running them from the local computer, and uploading them to the server without success.
Are there extra codecs that should be installed? What is the most reliable format to use?
I've attached a Log file

Proclaim.log

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Travis Perna

Phil,

As long as the video plays in Windows Media Player, it should work in Proclaim as well. May I ask are you adding them to a video service item or as the background to some other service item?If you have a video that is working in Windows Media PLayer but not Proclaim, I would love to get a copy of it to investigate.

Thanks

Travis

Phil

https://community.logos.com/discussion/comment/501778#Comment_501778

Thank you Travis
I thought that one of the recent updates had solved the problem as the video worked on a couple of production laptops (and personal computers), but it's still not working on the original presentation machine. It's just a video downloaded from Vimeo, so it's not like it's anything too exotic.
I've uninstalled it and reinstalled Proclaim, and all the other features look to work.
I have the log files if that helps, what's the best way to send them or the video?

Travis Perna

https://community.logos.com/discussion/comment/507854#Comment_507854

You can post your log files on this forum post, or email me at travis.perna@logos.com