Error code 2349 on installation

Paul E. Zetterholm · July 2013

When starting Logos today it said there was an update and did I want it to install. I say yes and it begins, but after "getting the required information" the following error dialogue displays:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2349.".

Can someone point me to previous discussion of this error or help me install. I have a Lenovo Thinkkpad with 8GB Intel I9 running Windows 7 professional. I imagine that somewhere along the line I may have get logs, but wanted to see if maybe there was a known "quick fix" before I get involved with logs.

Thanks for your help.

Paul

Rosie Perera · July 2013

Paul, this is a Windows installer error code. See http://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx

From somewhere else on the web, I found that it "can be caused either by a corrupted installer file or insufficient disk space on your c: drive. Please check the free space on your hard drive, then try downloading another copy from the web site."

If you've got plenty of disk space, try running the install program again directly from here: http://downloads.logos.com/LBS5/Installer/LogosSetup.exe

If that doesn't work, you might need to uninstall the partially installed bits of the program and then reinstall. Or you could try going into the Control Panel, under Programs and Features, find Logos and click "Repair".

If none of these things help, another solution I found on the web is "Ensure that you are logged in with administrative rights on your Windows system."

Paul E. Zetterholm · July 2013

https://community.logos.com/discussion/comment/502377#Comment_502377

Rosie,

Thanks for your help. I went step by step and ended up re-installing from scratch. But that worked. The only drawback was that it updated my entire library. So now I can't use the update column to keep track of my orders. Oh, well. Thanks again.

Paul