Topic Guide Crash

Not sure which file you needed.

LogosError.log

https://community.logos.com/discussion/comment/502963#Comment_502963

Logos 5 is also crashing for me in Windows 8.1 Beta. It never makes it to a complete open it just crashes. Logs indicate error 7118 and error 8784.

https://community.logos.com/discussion/comment/502995#Comment_502995

It worked fine before this last update.

I can't reproduce this, but I think I know what the problem is and we will implement a fix in 5.1 SR-1.

Until then, you may be able to work around the problem by creating a custom Topic Guide that doesn't have a Definition section.

https://community.logos.com/discussion/comment/503018#Comment_503018

Bradley,

I did what you suggested on my desktop (Windows 8) and then tried to start Logos 5 on my laptop. It still crashed and I could not look into the Guides to see if your recommendation had copied across yet. I may try a little later to give it time to copy. Or will it ever since the system crashes before it comes up? It gets to the home screen but then crashes. Thanks

https://community.logos.com/discussion/comment/503018#Comment_503018

Thank you Brad, I will try that

https://community.logos.com/discussion/comment/503035#Comment_503035

Michael,

Forgive me if I am wrong, but it sounds as if your problem is different than mine. Brad was telling me how to fix the topic guide from crashing my Logos. It sounds like your Logos is crashing before you can do anything correct?

If so, try uploading your Log Error and Log Crash files for Brad to examine.

Good luck.

https://community.logos.com/discussion/comment/503040#Comment_503040

Christopher/Brad,

It may be they just sounded pretty similar.

I have tried to attach the crash and error logs to this post.

Hope that helps.

Mike

LogosError.log

Graham Criddle

https://community.logos.com/discussion/comment/503048#Comment_503048

Hi Michael

Christopher is correct in that this looks like a different problem.

I suggest you start a new thread and post logs as per http://www.logos.com/support/logos5/windows/logging

Graham

https://community.logos.com/discussion/comment/503048#Comment_503048

Christopher/Brad, It may be they just sounded pretty similar. I have tried to attach the crash and error logs to this post. Hope that helps. Mike

Your error does look similar. Are you loading an existing layout (that contains a Topic Guide) on startup, perhaps?

Try holding down CTRL when you start the app. Then, when the Sign In dialog appears (see screenshot here: http://www.logos.com/support/logos5/windows/logging), check the "Use blank layout" checkbox, then click Sign In.

O.S. Windows 8.1 Beta

I haven't yet tested on my Windows 8.1 Preview computer, but I suspect that this is a backwards incompatibility in the .NET 4.5.1 Framework. (If so, we will be reporting it to Microsoft.) It's possible that panels other than the Topic Guide will also crash.

Since Windows 8.1 Preview has only been out for a week, we have not tested extensively with it, and cannot recommend using Logos 5 on it at this time.

https://community.logos.com/discussion/comment/503082#Comment_503082

Bradley,

Your recommendation of using a blank layout seems to have fixed it or bypassed the problem. It now starts. I started it 3 times and did not get the crash on any of the starts after effecting your recommendation. I clicked through all of my layouts and it seemed to be fine. However, when I did a word study to say thanks to you in Hebrew it crashed. At least it comes up, that is an improvement and should give you time to pursue it.

FYI, I have 8 layouts created but had never created a Topic Guide till today so I don't think the Topic Guide was part of my issue.

https://community.logos.com/discussion/comment/503093#Comment_503093

Bradley, FYI, my I.E. also crashes every time I send an email. It recovers (Logos was not) but I only mention it to flesh out your information. It may be a related problem given your thoughts on the .Net.

https://community.logos.com/discussion/comment/503093#Comment_503093

However, when I did a word study to say thanks to you in Hebrew it crashed. At least it comes up, that is an improvement and should give you time to pursue it. FYI, I have 8 layouts created but had never created a Topic Guide till today so I don't think the Topic Guide was part of my issue.

The crash is in the "Definition" section. I assumed (incorrectly) that this was in the Topic Guide, but I had forgotten about Bible Word Study, which also includes a Definition section (for English). That is most likely the cause of the crash.

It will be fixed in 5.1 SR-1, which we hope to ship early next week.