iPad control not working

I been having trouble using the iPad control feature for the last two Sundays. The only error message I get is "Request Failed"

I do have internet connection on both computers. I signed in and out of the app and re-installed the app. Thanks for your help

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Northwest Baptist Church

Having the same problem today on both the ipad and iphone app.

Reid A Ferguson

https://community.logos.com/discussion/comment/505889#Comment_505889

Same here. Did it 3 times thru the week with no problem. This morning, it wouldn't load the presentation entirely on my ipad and then gave me the refused request. Very frustrating.

Shawn Nichols

https://community.logos.com/discussion/comment/505923#Comment_505923

Same problem here. No iPad control or Presentation load from 10:00 a.m. to 10:30 a.m. for the past 2-3 Sunday mornings. Need help.

Allen Petersen

https://community.logos.com/discussion/comment/505937#Comment_505937

I apologize for the inability to use the Proclaim Remote this morning. We had a partial server outage which was correct just after 10:00am PDT. New server capacity and additional monitoring will be online early this week.