Sync issues

Liz

I have searched high & low and can't find a solution. Any help would be greatly appreciated.

I am running Logos 5. I just started using L5 last night and I have a yellow triangle showing up consistently in the upper right hand corner where the sync indicator resides (the same yellow triangle was also showing up when I was still running L4.) When I hover my mouse over the yellow triangle a message pops up. "An error occurred during synchronization, click to try again." I click to try again and the yellow triangle comes right back.

I have tried closing & restarting Logos. I have tried restarting my computer just in case something needed to be reset, but neither of these things has fixed my problem.

I have been unable to find any sort of "error log" to figure out what the sync error is/was and I can't find solutions for troubleshooting this. I also run Logos on my iPad and due to this sync error, changes I make on my MBP are not making it to my iPad and vice versa.

Thanks for your help &/or insight. Have a great rest of your day!

Mark Barnes

I have been unable to find any sort of "error log" to figure out what the sync error is/was and I can't find solutions for troubleshooting this.

You can turn logging on by following the instructions here: http://wiki.logos.com/Diagnostic_Logging

Once you've done that, load Logos, and attempt to sync a few times, then exit Logos and upload the logs here. We'll take a look and try and work out what's wrong.