Program will not Sync

Ever since signing in with our new MacBook Pro, our iMac no longer will sync with our account. Every time I try, it gives me the message, "An error occured during synchronization, click to try again." I have tried several times. I have closed the program and reopened it, restarted the computer, check the internet connection, and uninstalled the program and reinstalled it. Nothing has worked. Thoughts?

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Scott Alexander

Please post your logs and we'll try to help you out.

Mac:

/Users/[username]/(~Library)/Application Support/Proclaim/Logging/
The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

Shaunna M. Sturgeon

https://community.logos.com/discussion/comment/508207#Comment_508207

Ok, I hope this is the information for which you were looking:

Program Version: 1.10 (1.10.0.1414)
Mac OS Version: 10.8.4
Architecture: x86_64
Model: iMac12,2
Processor count: 4
Time: 2013-07-22 16:30:41 -05:00 (2013-07-22T21:30:41Z)
Installed memory: 4,096 MB
Install path: /Applications/Proclaim.app/Contents/MacOS/lib/Proclaim.Macintosh.dll
Free install space: 491,615 MB
Temp path: /var/folders/d0/djb1bv9j1tv_65vn0k_ntqbr0000gn/T/
Free temp space: 491,615 MB
Swap usage: total = 64.00M used = 0.00M free = 64.00M

Program Version: 1.10 (1.10.0.1414)
Time: 2013-07-22 16:30:41 -05:00 (2013-07-22T21:30:41Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto])
System.FormatException: Invalid Guid format: g830824/LastCreatedServiceItemIdsByKind
at System.Guid..ctor (System.String g) [0x00000] in <filename unknown>:0
at Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository.ReadItem (System.String itemId) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.Database.DatabaseSyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItemsCore (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItems (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClient.Sync (SyncPurpose purpose, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename unknown>:0

Program Version: 1.10 (1.10.0.1414)
Time: 2013-07-22 16:31:43 -05:00 (2013-07-22T21:31:43Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto])
System.FormatException: Invalid Guid format: g830824/LastCreatedServiceItemIdsByKind
at System.Guid..ctor (System.String g) [0x00000] in <filename unknown>:0
at Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository.ReadItem (System.String itemId) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.Database.DatabaseSyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItemsCore (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItems (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClient.Sync (SyncPurpose purpose, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename unknown>:0

Program Version: 1.10 (1.10.0.1414)
Time: 2013-07-22 16:34:10 -05:00 (2013-07-22T21:34:10Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto])
System.FormatException: Invalid Guid format: g830824/LastCreatedServiceItemIdsByKind
at System.Guid..ctor (System.String g) [0x00000] in <filename unknown>:0
at Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository.ReadItem (System.String itemId) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.Database.DatabaseSyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItemsCore (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItems (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClient.Sync (SyncPurpose purpose, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename unknown>:0

Program Version: 1.10 (1.10.0.1414)
Time: 2013-07-22 16:38:02 -05:00 (2013-07-22T21:38:02Z)
Exception while syncing client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto])
System.FormatException: Invalid Guid format: g830824/LastCreatedServiceItemIdsByKind
at System.Guid..ctor (System.String g) [0x00000] in <filename unknown>:0
at Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository.ReadItem (System.String itemId) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.Database.DatabaseSyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItemsCore (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClientRepository`1[Proclaim.Sync.Dtos.Presentations.PresentationSyncItemDto].GatherModifiedItems (SyncOptions options, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncClient.Sync (SyncPurpose purpose, IWorkState state) [0x00000] in <filename unknown>:0
at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename unknown>:0

Scott Alexander

https://community.logos.com/discussion/comment/508440#Comment_508440

Following up with you offline.