INDEXER HAS STOPPED WORKING

AFTER LAST NIGHT'S NEW PURCHASES DOWNLOAD i GOT A MESSAGE SAYING LOGOS 4

"INDEXER HAS STOPPED WORKING" WINDOWS REPORT BELOW.

"PREPARING YOUR LIBRARY" COMES ON SCREEN THEN STOPPS AND DISAPPEARS.

WINDOWS REPORTS:

Problem Event Name:    CLR20r3
Problem Signature 01:    logos4indexer.exe
Problem Signature 02:    4.63.0.363
Problem Signature 03:    51e881a8
Problem Signature 04:    Libronix.DataTypes
Problem Signature 05:    4.63.0.363
Problem Signature 06:    51e8811f
Problem Signature 07:    108
Problem Signature 08:    24
Problem Signature 09:    System.FormatException
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033

POSSIBILITY: NORTON UTILITIES MAY HAVE STARTED BY ITSELF DURING DOWNLOADING!

ANY HELP WOULD BE APPRECIATED.

G. ROSENBERG

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Comments

Dave Hooton

Gerald,

You need to enable logging, repeat the crash and immediately upload your Logos Log Files folder as described at http://wiki.logos.com/Diagnostic_Logging.

Bradley Grainger (Logos)

Please see my reply here: http://community.logos.com/forums/p/73078/509230.aspx#509230

(Note that I don't know exactly where the file will be located on your system, sorry.)

Gerald L. Rosenberg

2287.Logos4IndexerError.zip

error report attached................

Gerald L. Rosenberg

https://community.logos.com/discussion/comment/509232#Comment_509232

sent error report to forum

G Rosenberg

Dave Hooton

https://community.logos.com/discussion/comment/509291#Comment_509291

error report attached................

You have the same error as users in the thread Bradley references above. So you need to delete C:\Users\ABN104\AppData\Local\Logos4\Data\224f5azr.2ul\ResourceManager\Resources\MISSROMANUMETT.logos4.

Gerald L. Rosenberg

https://community.logos.com/discussion/comment/509298#Comment_509298

I read it, I looked for it, its NOT on my system! Unless it is somewhere else.

It is NOT on my system!

J. Rosenberg

Gregory Chambers

https://community.logos.com/discussion/comment/509311#Comment_509311

Same here. Exact same error, but the MISSROMAN.... file is not in the resources directory. Help!

Gregory Chambers

https://community.logos.com/discussion/comment/509317#Comment_509317

Here's my log file

3568.Logos4IndexerCrash.zip

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/509317#Comment_509317

I've posted a follow-up on that thread (http://community.logos.com/forums/p/73078/509361.aspx#509361).

Please find and delete WRKSARISTOTLE*.logos4 (there should be twelve files).

Dave Hooton

https://community.logos.com/discussion/comment/509311#Comment_509311

Gerald and Gregory

The SR-3 update should fix your issue (type update now in the Command bar).

Gerald L. Rosenberg

https://community.logos.com/discussion/comment/509471#Comment_509471

Thanks! to Bradley and Dave. Problem is 98% repaired. Logos 4 Program runs fine.

I now need to figure out why the tiny icons with messages on my toolbar have disappeared.

You know the one that says 48% of file indexed! I need to know if its running or finished.

Jerry R.

Dave Hooton

https://community.logos.com/discussion/comment/509555#Comment_509555

I now need to figure out why the tiny icons with messages on my toolbar have disappeared.

You know the one that says 48% of file indexed! I need to know if its running or finished.

I think that is a one-off. Reboot the machine and things should return to normal with the next resource update.