Software won't start

Philip E. Sumpter

My logos 5 software has suddenly stopped working (I use Windows 7). The message I get is as follows:

"the exception unknown software exception (0xe0434352) occurred in the application at location 0x76e7c41f."

I know little about computers and urgently need a solution as I have deadlines and am dependent of logos for my work!

Find more posts tagged with

Comments

Graham Criddle

Hi Philip

Sorry to hear you are having problems.

Can you enable diagnostic logging and post logs as per http://www.logos.com/support/logos5/windows/problem?

Graham

Joseph Turner

https://community.logos.com/discussion/comment/510402#Comment_510402

When was the last time you updated Logos? If you don't have the newest version, then I would start there by downloading the newest version here. I would restart first to make sure nothing is locked in memory that will mess up the install process. That may be the quickest fix.

Philip E. Sumpter

https://community.logos.com/discussion/comment/510423#Comment_510423

Hi all,

Thank you so much for your responses and sorry for the late reply. Before you responded I did a system restore to the day before and everything worked more or less OK. I figured, however, the problem would come back again, but it didn't. Not sure what all that means but the main thing it's working now.

Cheers,

Phil.