Crashes on Open

BillS

After multiple crashes on open (& subsequent discovery/deletion of corrupt error log), restart of laptop, new crash on open/attempt to index after download of updated resources, Logos is open & is now REBUILDING the index (my command; it thought the index was "done"). Hopefully this will correct the issue.

After discovering the log file was corrupt, I deleted all the old logs. All the new logs are attached.

3833.LogosCrash.txt

 

While attempting to upload the error log, it crashed again & upload failed. New logs

2772.LogosCrash.txt

 

5466.LogosError.log

BillS

BillS said:

While attempting to upload the error log, it crashed again & upload failed.

Does L5 not like it if I'm uploading error files WHILE it's open? If I'm not mistaken, 2 or 3 my crashes occurred while trying to upload one of the two logs while Logos was still in the process of uploading. My laptop spec/environment is in my signoff....

Rich DeRuiter

https://community.logos.com/discussion/comment/513900#Comment_513900

BillS said:

BillS said:

While attempting to upload the error log, it crashed again & upload failed.

Does L5 not like it if I'm uploading error files WHILE it's open? If I'm not mistaken, 2 or 3 my crashes occurred while trying to upload one of the two logs while Logos was still in the process of uploading. My laptop spec/environment is in my signoff....

No it doesn't. Please load log and error files after the crash and before restarting.

Rich DeRuiter

BillS said:

After multiple crashes on open (& subsequent discovery/deletion of corrupt error log), restart of laptop, new crash on open/attempt to index after download of updated resources, Logos is open & is now REBUILDING the index (my command; it thought the index was "done"). Hopefully this will correct the issue.

After discovering the log file was corrupt, I deleted all the old logs. All the new logs are attached.

3833.LogosCrash.txt

 

While attempting to upload the error log, it crashed again & upload failed. New logs

2772.LogosCrash.txt

 

5466.LogosError.log

No expert here, but the error points to a bitmap and/or rtf file that may be corrupt. You may try loading to a blank layout and see if that resolves the issue.

Bradley Grainger (Logos)

You posted logs for two different crashes; both of them will be fixed in 5.1a Beta 3.

One of them can be worked around by opening to a blank layout (instead of the home page); the other has no workaround.

Sorry for the inconvenience.

BillS

https://community.logos.com/discussion/comment/513995#Comment_513995

Thanks, Bradley!