logos 5 crash when quitting
Logos 5, on my macbook, typically stalls when I quit the program. The window stays visible, but I get the rotating ball icon and can't interact with it. I can alt-tab to other programs and they work fine. I usually just alt-tab to another program and then I'm able to choose the Force Quit item from the Apple Menu.
I did a search here for this but didn't find much. How should I begin to troubleshoot this? I do submit the crash reports each time I re-open Logos, but other than that, I'm not sure how to proceed.
Warm regards,
Brian
Comments
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Are you running 10.9? If so, there is a known issue. If not, please enable and post logs. See my signature line.
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10.8.4 - Mountain Lion
I'm enabling logging now. Thanks.
I also want to add that I often leave Logos running overnight, and my computer sleeps during that time. I believe the problems with closing may have to do with me coming back the next day and closing out - not sure about this, as I haven't paid very close attention. But, when I have a crash / quit, and I restart Logos, and then immediately exit again, I don't have a problem.
Warm regards,
Brian
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I'm sometimes tempted to get a Mac to understand this type of issue, but I would have thought it very likely that developers/testers would experience these same problems on their homogeneous Mac's, unlike the 1001 varieties of a PC with the Windows operating system.[H], or the Android varieties.
Dave
===Windows 11 & Android 13
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Brian said:
I also want to add that I often leave Logos running overnight, and my computer sleeps during that time.
My computer has had insomnia for several years now as I never allow it to sleep. Still, I occasionally have this refuse to go away when quitting problem. Running Logos 5.1a Beta 3 with Mac OS 10.8.4 on a 2013 iMac.
Have submitted logs several time, but have heard nothing from Logos developers. Post your logs when this happens again. If we post enough logs in enough threads, we will eventually get their attention.
Brian said:I believe the problems with closing may have to do with me coming back the next day and closing out - not sure about this, as I haven't played very close attention
Haven't thought of that. Will try to remember how long Logos has been active next time it hangs on quit.
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Brian said:
Logos 5, on my macbook, typically stalls when I quit the program.
Brian said:I also want to add that I often leave Logos running overnight, and my computer sleeps during that time. I believe the problems with closing may have to do with me coming back the next day and closing out - not sure about this, as I haven't played very close attention. But, when I have a crash / quit, and I restart Logos, and then immediately exit again, I don't have a problem.
Brian,
I just want to let you know that you have company with this strange overnight type problem you described. I got it recently (last few weeks).
I have been trying to re-create the problem with evidence (logs) before I post the issue. Unfortunately, I have not been successful yet.
What I did:
- I reset my Energy Saver Preference to DEFAULT (because I have changed some of the Sleep related settings long time ago to supposedly be more optimized for SSD)
- After that I made some practical adjustments to keep my MacBookPro awake a little longer (see my PMSET in battery mode below - I am outside with no Power at this point)
- I have not been able to crashed it over the last few days yet [:)]
I suspect Logos is not happy with certain sleep state(s) ... the newer MacBookPro has even more modes; like Power Nap.
This is my PMSET (Goto Terminal in the Utility Folder and enter "pmset -g" without the quotes, so that we can do some comparisons)
Active Profiles (AC Power Mode):
Battery Power -1
AC Power -1*
Currently in use:
standbydelay 4200
standby 0
womp 1
halfdim 1
hibernatefile /var/vm/sleepimage
gpuswitch 2
sms 0
networkoversleep 0
disksleep 10
sleep 60
hibernatemode 3
ttyskeepawake 1
displaysleep 30
acwake 0
lidwake 1Active Profiles (Battery Mode):
Battery Power -1*
AC Power -1
Currently in use:
standbydelay 4200
standby 0
halfdim 1
sms 0
hibernatefile /var/vm/sleepimage
gpuswitch 2
disksleep 10
sleep 30
hibernatemode 3
ttyskeepawake 1
displaysleep 15
acwake 0
lidwake 1JK
MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1
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Thanks all for the input. I haven't been able to get Logos to stall / crash since earlier today, will wait until overnight and try again.
I wanted to add (in case developers read this) that the only reason I restart Logos the next day is that my bible reading plan is off - it still thinks it is the day before, and my OCD doesn't handle that very well (lol), so I restart to bring the plan into the current day. That makes me wonder if there is possibly some kind of date issue with closing (?) ... ie, perhaps some function in the closing routines calls the previous, erroneous date, without updating the date first.
Warm regards,
Brian
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Per LimJK, this is my pmset -g in Terminal:
Active Profiles:
Battery Power -1
AC Power 2*
Currently in use:
standbydelay 4200
standby 0
womp 1
halfdim 1
hibernatefile /var/vm/sleepimage
sms 1
networkoversleep 0
disksleep 10
sleep 10
autopoweroffdelay 14400
hibernatemode 3
autopoweroff 1
ttyskeepawake 1
displaysleep 10
acwake 0
lidwake 1Warm regards,
Brian
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Brian said:
autopoweroffdelay 14400
Brian,
Looks normal ... you have the autopoweroffdelay, I believe it is for the newer MacBook Pro + Air under OS X 10.8.2. The default delay is in 14,400 Seconds = 4 hours. If the problem you have, happened after 4 hours, this may be related(?). Sorry I cannot validate this as I have the older MacBookPro without this feature.
JK
MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1
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Ok, I had a crash this morning - had to force quit. I sampled the process while Logos 5 was pinwheeling. But how do I attach the zip log? I try the icon on this reply, and it lets me choose the log, but there is no "Ok" button to close the attachment window - only an X to close it, so it doesn't attach (?)
Warm regards,
Brian
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Brian said:
Ok, I had a crash this morning - had to force quit. I sampled the process while Logos 5 was pinwheeling. But how do I attach the zip log? I try the icon on this reply, and it lets me choose the log, but there is no "Ok" button to close the attachment window - only an X to close it, so it doesn't attach (?)
You might need to scroll down to see it.
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Okay, here is my crash report, from the sampling with the logging utility while Logos was pinwheeling.
It seems for me that this is related to leaving Logos running over night and then quitting Logos the next day.
Warm regards,
Brian
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Hello Brian,
I apologize for the difficulty. Did you happen to notice if your Text Comparison panel was open at the time and to what passage?
We've identified some inefficiencies in the way large passages are rendered in Text Comparison which have caused a lot of "pinwheeling". This usually happens when TC is linked to a Bible, and that Bible is scrolled to a large passage reference, like a chapter or book header.
If Logos was attempting to render the TC panel for the entire book of Matthew, for instance, it could take quite a while and it may not let you do much, including exit the application, before it finishes.
I think, more often than not, this state is stumbled into by searching a simple passage from the home page, then scrolling in the Bible to the next or previous book. I'm working with development to come up with an efficient way to prevent this problem, but until then, it may be good practice to simply unlink the TC panel from your Bibles.
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Thanks Mike,
I don't believe the Text Comparison was open. I do use TC often, but last night I opened Logos for the express purpose of seeing if it would crash today, and I *believe* I opened it up to a layout that I use for non-bible reading (called "books", if it shows layout info in the crash report (?)).... and TC is not a part of this layout.
Again, I can't be 100% positive, but if it was my "books" layout, then the answer is "no", TC was not open.
I'll try again tonight.
Warm regards,
Brian
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Mike (Tech Support) said:
Did you happen to notice if your Text Comparison panel was open at the time and to what passage?
I'm not Brian, but frequently experience the same hang upon quit. Text Comparison was not open. In fact, only two panels were open:
(Would be nice if Logos would also fix the forum software so that jpg files would display upon posting)
Had let L5.1a Beta 3 run unattended for several hours prior to this attempt to quit. This had been a random experience, but lately has become much more frequent. For the record I do not use TC with large passage if I can help it. To the best of my recollection this particular bug has never appeared with TC open.
There was no Apple Crash Report requested when I forced Logos to quit, nor did Logos request a report upon restart. Did not think to sample the process during the freeze, sorry. However, here are the logs, which I have posted several times in another thread in the Beta Forum.
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Jack Caviness said:
(Would be nice if Logos would also fix the forum software so that jpg files would display upon posting)
I had to change from gif files to jpg files to see images in Firefox. Can you not see this?
jpg:
as opposed to
gif:
Dave
===Windows 11 & Android 13
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I <think> Jack meant PNG, which is what Mac's natively save screenshots in.
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alabama24 said:
I <think> Jack meant PNG, which is what Mac's natively save screenshots in.
You are correct; it is png. Guess will need to use Graphic Converter to make them jpg.
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Jack Caviness said:
You are correct; it is png. Guess will need to use Graphic Converter to make them jpg.
maybe not - see here [:D]
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Jack Caviness said:
You are correct; it is png. Guess will need to use Graphic Converter to make them jpg.
Jack,
Open PNG file with Preview. Goto File-> Export ... -> Choose format (JPEG) -> Save
JK
MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1
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No stall or crash on quitting Logos this morning, 8/15/13, after leaving open all night. However, I received an update at some point in the evening / early morning, and perhaps that had an effect on the program). I was definitely not using Text comparison. I'll try again tonight, also without Text Comparison.
Warm regards,
Brian
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Anon said:Jack Caviness said:
You are correct; it is png. Guess will need to use Graphic Converter to make them jpg.
maybe not - see here
Unfortunately, opening a case on this does not necessarily mean that it will be fixed. There is hope, however, in the fact that Mac screenshots once worked without conversion.
LimJK said:Open PNG file with Preview. Goto File-> Export ... -> Choose format (JPEG) -> Save
I normally use that same procedure with Graphic Converter, which is much more versatile than Preview.
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Jack,
the forum software's inability to display *.png pictures seems to be an on-off-nuisance - I had hoped it was fixed earlier this year and haven't encountered it for some time now - however, I learned from another user (don't recall whom, maybe Alabama?) that you don't need to convert the picture to *.jpg, it's sufficient to rename them: simply add .jpg to the original filename and it will work.
Mick
Have joy in the Lord!
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Here's my PMSET output on Mac OS X 10.8.4
Logos Bible Software 5.1 SR-3 (5.1.0.0979)
Active Profiles:
Battery Power 1
AC Power -1*
Currently in use:
womp 1
autorestart 0
halfdim 1
sms 1
hibernatefile /var/vm/sleepimage
gpuswitch 2
networkoversleep 0
disksleep 0
sleep 0
hibernatemode 3
ttyskeepawake 1
displaysleep 10
acwake 0
lidwake 1Have not experienced any shutdown crashes but the app crashed earlier this week and subsequently I kept getting the LOGOS crash reporter screen every time I started LOGOS. This ocurred about 5 6 times in a row. Now everything is back to normal.
SMack
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NB.Mick said:
simply add .jpg to the original filename and it will work.
Interesting. Converting is almost as easy for me as I do not normally display file extensions. Then the OS always asks if I really want to do this [8-|]
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Jack Caviness said:
Guess will need to use Graphic Converter to make them jpg.
Onyx has a setting that makes screenshots automatically save in .jpg instead of .png. Change that, and the bug won't bother you anymore.
Mac Pro (late 2013) OS 12.6.2
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SMack, are you using the logging utility?
Warm regards,
Brian
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Is there something about jpg's / png's that I need to know about to prevent logos 5 from crashing when quitting? I'm not following clearly that sub-topic of this thread.
Warm regards,
Brian
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Brian said:
Is there something about jpg's / png's that I need to know about to prevent logos 5 from crashing when quitting? I'm not following clearly that sub-topic of this thread.
It's unrelated to the crash, sorry. It's about posting screenshots in the forums. Sometimes (quite often actually), the forum rejects the .png and what is visible is a small box (which can be clicked to viewed).
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Thanks for following up Mike. I haven't had a problem the last few days. I was having the problem everyday, but now all is good. But, I've been using a new layout without as much loaded.
Earlier it was mentioned that Text Comparison might be the culprit. I didn't think I was using TC all that much, but maybe it was loaded and in a window I didn't open that much. (?)
I'll keep trying to reproduce it.
Thanks again!Warm regards,
Brian
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Glad to hear it, Brian.
TC is opening in the lower-right corner whenever we search from the home page, so it may have worked its way into some previous layouts if they started from the home page. Development tells me there's a chance my fix suggestion to prevent this might make its way into an eventual 5.2 release, but we don't have an ETA on that yet and there's going to be a heavy amount of coding involved to re-work the panel so I expect it's a little ways off.
Another area I hadn't thought of, is the search panel. Using "Search (while typing)" in Bible Search can become sluggish as well - especially if you're searching a phrase or long string of terms. You can change this by clicking on the Search (while typing) link and changing it to normal Search.
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