Crash on Bible Facts

GregW

I have noticed for some time that Logos crashes every time I open Bible Facts. Details are as follows:

I am running Logos 5.1a SR-1 (5.1.1.0600) for Windows 7 which is patched up to last month's Patch Tuesday updates.
I have the L5 Platinum package.
My laptop is an HP Pavilion dm1 with 8MB RAM.
I have been running Logos 5 on this laptop since November 2012 without problems other than this, and make very extensive use of it daily with a large number of resources.
Whenever I open Bible Facts, Logos crashes. The BF window is prepopulated with the last search I did, on "Solomon" and crashes while populating the resulsts, so I suspect this is not an inherent Logos bug (as no-one else seems to be experiencing it) but is related to the specific search/resources that BF is using here. I can't find any way of clearing this pre-population of the BF window to try to sort this out.

Any suggestions gratefully accepted. I have attached the log files below.

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GregW

I have noticed for some time that Logos crashes every time I open Bible Facts. Details are as follows:

I am running Logos 5.1a SR-1 (5.1.1.0600) for Windows 7 which is patched up to last month's Patch Tuesday updates.

I have the L5 Platinum package.

My laptop is an HP Pavilion dm1 with 8MB RAM.

I have been running Logos 5 on this laptop since November 2012 without problems other than this, and make very extensive use of it daily with a large number of resources.

Whenever I open Bible Facts, Logos crashes. The BF window is prepopulated with the last search I did, on "Solomon" and crashes while populating the resulsts, so I suspect this is not an inherent Logos bug (as no-one else seems to be experiencing it) but is related to the specific search/resources that BF is using here. I can't find any way of clearing this pre-population of the BF window to try to sort this out.

Any suggestions gratefully accepted. I have attached the log files below.

Sorry - don't know what happened to the logs. here they are:

1856.Logos Log Files.zip

GregW

https://community.logos.com/discussion/comment/524163#Comment_524163

Sorry - I should have done this before posting. I started the BF tool up after running CLose All from the command box xo that nothing else was interfering with it. I also just tried running another BF search for "Mandrake" while the previous one was still loading, and it still crashes. This suggests that it isn't specific to the BF search I'm running but something elsewhere in my configuration.

Ray from Faithlife

https://community.logos.com/discussion/comment/524175#Comment_524175

GregW, I'm sorry you're having trouble. Thanks for attaching the log report here, that's very helpful. Someone from our customer service department will reach out to you very soon. We'll get this sorted out one way or another.

GregW

https://community.logos.com/discussion/comment/524194#Comment_524194

Thanks very much. I'll look forward to the response.

GregW

https://community.logos.com/discussion/comment/524194#Comment_524194

GregW, I'm sorry you're having trouble. Thanks for attaching the log report here, that's very helpful. Someone from our customer service department will reach out to you very soon. We'll get this sorted out one way or another.

I have managed to solve this, and thought I'd post it here in case anybody else comes across the same problem. Looking at the logs I noticed that it was trying to find an object that was null. This got me to wondering whether there was a resource used by Bible Facts that was missing (I seem to remember there were new resources to drive this when I upgraded to L5). I therefore did the following:

I ran "Update resources" from the command line (this can take ages to run).
This found 500MB of resources which it downloaded.
I let it run through indexing.
Ran another Bible Facts search and everything was fine. It looks as though a needed resource was missing.

Dave Hooton

https://community.logos.com/discussion/comment/524216#Comment_524216

This got me to wondering whether there was a resource used by Bible Facts that was missing (I seem to remember there were new resources to drive this when I upgraded to L5)

Well reasoned, Greg.

Your Indexer log, run prior to the crash, shows there were problems locating a number of supposedly downloaded items, including DB_BIBLICAL-PEOPLE-DIAGRAMS which is the object named in the crash log (BiblicalPeopleDiagramReference)!