Problem with opening Logos5 and updates
When opening Logos5, I get a dialogue box indicating there is an update. When I try to update these are the screenshots of the error messages I am receiving.
http://screencast.com/t/auqxzguWk
http://screencast.com/t/A6v2l0UuP2C
http://screencast.com/t/bJM1OXCH
http://screencast.com/t/lw0LGVajh
Hope this helps!
Mark
Comments
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The logs indicate that Prerequisites is already installed.
Try repairing Logos 5 Prerequisites in Control Panel >> Programs and Features (right click the program name and select Repair). Otherwise try uninstalling Prerequisites and re-run the installation.
Dave
===Windows 11 & Android 13
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Ok, tried and this is what happened....
http://screencast.com/t/CQyOQ2iT0y7
http://screencast.com/t/P7lTI8SBPY
Now what?
Mark
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There is a similar problem in this thread. If the suggestions to Steve's problem do not work then contact Logos support.
Dave
===Windows 11 & Android 13
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I uninstalled logos5 and reinstalled, but am having the same problem. After opening logos5, I get the same messages. There is a logos4 folder on the computer, but when I try to uninstall it from the control panel, I am told that it cannot be done. When I try to update from within the program (logos5) I am told that the program is up-to-date.
Help!
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Rev. Mark C Spellman said:
I uninstalled logos5 and reinstalled, but am having the same problem. After opening logos5, I get the same messages. There is a logos4 folder on the computer, but when I try to uninstall it from the control panel, I am told that it cannot be done. When I try to update from within the program (logos5) I am told that the program is up-to-date.
Help!
I'm sorry you're having trouble. I've passed this thread along to our Customer Service team. Someone will reach out to help you troubleshoot very soon.
RD3
Logos Marketing | ray.deck@logos.com
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Hello Mark,
I apologize for the difficulty you're having. It looks like something has corrupted some of our installation keys. We should be able to clean that up by following the steps in this article:
https://www.logos.com/support/logos5/windows/quick-reinstall
If that does not resolve the issue, please give us a call and we'll be glad to look into it further.
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OK - did as instructed in link above and all seems to be going well so far.
Thanks for the help, Mike!
M
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