Update Not Installing

Christian Huls

8637.Logos Log Files.zip

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JT (alabama24)

Have you tried downloading the engine directly and installing that way?

Christian Huls

https://community.logos.com/discussion/comment/527102#Comment_527102

I am currently running Logos Bible Software 5.1a SR-1 (5.1.1.0600).

I can open the program by skipping the update. I am unsure if the update is software, or content.

JT (alabama24)

https://community.logos.com/discussion/comment/527104#Comment_527104

I am currently running Logos Bible Software 5.1a SR-1 (5.1.1.0600).

The current version is 5.1a SR-2. You can normally find out the current version by looking towards the top of the L5 forum. Logos will create a new thread announcing the release, and "stick" it to the top. Here is the link to that thread, where you will find a link to download the new version directly.

http://community.logos.com/forums/t/75306.aspx

Christian Huls

https://community.logos.com/discussion/comment/527111#Comment_527111

Thanks. I downloaded the update and ran the install, and I still get the same error while it's installing.

I will try uninstalling first.

JT (alabama24)

https://community.logos.com/discussion/comment/527124#Comment_527124

What OS are you running?

JT (alabama24)

https://community.logos.com/discussion/comment/527125#Comment_527125

Don't delete your data files, unless you want to re download and index everything again! This may just be a OS permissions issue.

Christian Huls

https://community.logos.com/discussion/comment/527126#Comment_527126

Windows 7.

Crud! I didn't delete anything, just ran the uninstall from Windows Programs... the files are still there, but it is re-downloading EVERYTHING. [:@]

Good news is the update install worked...

Christian Huls

https://community.logos.com/discussion/comment/527126#Comment_527126

Is there any way to get Logos to look for the files?

Graham Criddle

https://community.logos.com/discussion/comment/527131#Comment_527131

Is there any way to get Logos to look for the files?

Depending on where you are in the process the information at http://wiki.logos.com/Quick_Installation_onto_multiple_computers might help

Christian Huls

https://community.logos.com/discussion/comment/527132#Comment_527132

That worked. Thanks much to both of you.

Graham Criddle

https://community.logos.com/discussion/comment/527155#Comment_527155

That worked. Thanks much to both of you.

Excellent.

You are very welcome

Herschel N. Carlson

https://community.logos.com/discussion/comment/527102#Comment_527102

For the last several updates I have had to uninstall the Logos Prerequisites before the update will work. Any idea as to why this is happening? I then have to download the engine directly as you said.

Dave Hooton

https://community.logos.com/discussion/comment/527171#Comment_527171

For the last several updates I have had to uninstall the Logos Prerequisites before the update will work. Any idea as to why this is happening? I then have to download the engine directly as you said.

Please start a new thread for your problem (Title starting with BUG:) as this will attract appropriate attention. Provide more detail about the problem (rather than your workaround) and try to repeat it with logging enabled - select Report a Problem for your OS at https://www.logos.com/support