Edited: Subject
L5 crashes during start-up and while the home page is still blank. L5 loads with no crash when I use it off-line.
Tuesday I had updated L5 to SR2 and a few resources were updated too.
Attached files:
0488.LogosCrash.txt
3286.LogosError.log
thanks.
David
Previously, L5 crashed today twice. I then launched it off-line without a crash and posted my message above. I then launched L5 again and it appears to be working now. I will update this thread if I encounter any additional crashes or errors.
thanks,
Please do let us know if you have more troubles. [:)]
This morning, I launched L5 and it loaded fine. Homepage populated with items that I have selected. Press F5 to refresh, and L5 crashed.
Attached logs:
5430.LogosCrash.txt
1805.LogosError.log
Homepage populated with items that I have selected. Press F5 to refresh, and L5 crashed.
Was it repeatable?
FYI - I don't know if Logos would need to see the logos.log file or not, but that is usually important to post.
Thanks for asking Alabama24.
No, it is not repeatable exactly. Launching L5 a second time will not crash the program. Pressing F5 a second will not crash the program. However, when the Homepage content or display arrangement changes, L5 crashes. I removed the Verse of the Day and L5 crashed.
6165.LogosCrash.txt
4643.LogosError.log
0508.Logos.log
Edit: L5 continues to crash with Verse of the Day; but does not crash when that item is removed? And I use L5 at full screen.
Edit2: Yep, the full-screen Homepage bug is back (I think), at least for me. At partial window size, L5 does not crash at all. Press F5, no crash; add or remove Verse of the Day, no crash. Will Logos be able to fix this full-windows size bug once and for all?
Thanks,
I took a look at the logs, but this issue is beyond my ability to assess. Hopefully a full fledged techie will be by to take a look soon. [:)]
This is a crash when creating the home page. I'm not sure what causes it, but we have a case in our bug tracking system to investigate and fix it.
The only workaround I know of for now is not opening the Home Page. You can launch Logos 5 without the home page by holding the CTRL key at startup, then checking "Use blank layout" in the Sign In dialog.
Once the program opens, go to Program Settings and set "At startup open to: Blank layout". This will bypass the home page every time you start the application.
We'll post back here once the problem is fixed; at that point, you will be able to enable the home page again.
Thank you Bradley.
Interesting crash of L5 5.1a SR2 this morning.
L5 had been running for about two days successfully after another round of the endless sync and force quit episode of 3 days ago. Today when I got up with L5 running in the background I attempted to open up my mail on my Mac running ML and mail was taking a long time to load and all the older mail disappeared from the screen leaving only the folders on the left. The next thing I know I get a dialog box telling me Logos had quit unexpectedly! Not sure what that is all about but I am attaching logs.
8306.LogosLogs.rcdeacon.20130923-060014.zip
Bob,
it's not a good idea to post a new problem in the same thread as it will likely be ignored!
I can't get anything specific from your log so you should get in touch with Logos Support.
We'll post back here once the problem is fixed
This will be fixed in 5.1b SR-1.
We'll post back here once the problem is fixed This will be fixed in 5.1b SR-1.
Thank you Angela and the Logos team.
