issue with ios 7 upgrade

Steve Harbin
Steve Harbin Member Posts: 1
edited November 2024 in English Forum

I just upgraded my ipad and iphone to ios 7. When I hit the library button in the top left corner on the ipad, the app quits. The iphone isn't displaying this issue. I've stopped the app, restarted the ipad, but am getting the same results.

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  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309

    I just upgraded my ipad and iphone to ios 7. When I hit the library button in the top left corner on the ipad, the app quits. The iphone isn't displaying this issue. I've stopped the app, restarted the ipad, but am getting the same results.

    Can you please send us your support info?  Go into Settings and then tap Help > Support Info.  Please send it to the included support email and Cc: kevin (dot) byford (at) logos (dot) com.

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,519

    Welcome to the forums Steve! Sorry you are having troubles. [:S]

    Sending the info that Kevin asked for will be very helpful to the developers, and should be a fairly quick thing to do... If you need help figuring that out, let us know. Once you have done that, I have a suggestion that may or may not be palatable to you... the nuclear option. Sometimes the best "fix" is to delete the app and redownload it. By doing so, EVERYTHING that you have downloaded will need to be redownloaded. If you have a few resources, this may be fairly simple. If you have downloaded large portions of your library, this may be a bigger hassle. 

    macOS, iOS & iPadOS |Logs| Install
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  • Patrick Tye
    Patrick Tye Member Posts: 42

    Mine did this I had to reinstall the app! It works great on the pad still having issues with note on the phone.