"downloading resources.... (null)"
I've loaded up the software and set up my account online, but when I tried to download it says it is downloading resources and then after a few seconds says "downloading resources.... (null)" and then it stops!!
What do I do now?
Comments
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Welcome to the Logos 4 Mac forum!
Stephen Franklin said:I've loaded up the software and set up my account online, but when I tried to download it says it is downloading resources and then after a few seconds says "downloading resources.... (null)" and then it stops!!
What do I do now?This is an error I have not seen reported on here before. Can you post your logs to the forum using these instructions? http://community.logos.com/forums/t/6731.aspx
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Here we are Donovan - thanks1373.Archive.zip
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One of the Logos techies are going to have to look at this. I have a theory, but I know enough about this sort of stuff to be dangerous, so perhaps when they are back online Monday, they can look at this. Here's some of the log...
Stacktrace:
at (wrapper managed-to-native) Libronix.DigitalLibrary.Logos.NativeMethods.TitleLoader_LoadTitle (Libronix.DigitalLibrary.Logos.SafeTitleLoaderHandle,string,Libronix.DigitalLibrary.Logos.TitleLoadHint) <0x00004>
at (wrapper managed-to-native) Libronix.DigitalLibrary.Logos.NativeMethods.TitleLoader_LoadTitle (Libronix.DigitalLibrary.Logos.SafeTitleLoaderHandle,string,Libronix.DigitalLibrary.Logos.TitleLoadHint) <0x00004>
at Libronix.DigitalLibrary.Logos.LogosResourceDriver.DoIdentifyResourceFile (string) <0x0006c>
at Libronix.DigitalLibrary.Logos.LogosResourceDriver.TryIdentifyResourceFile (string) <0x0004f>
at Libronix.DigitalLibrary.Logos.LogosResourceDriver.IdentifyResourceFile (string) <0x0006f>
at (wrapper delegate-invoke) System.Func`2<string, System.Nullable`1<Libronix.DigitalLibrary.ResourceFiles>>.invoke_Nullable`1<ResourceFiles>__this___string (string) <0x00041>
at Libronix.DigitalLibrary.Resources.Core.StandardResourceDriverUtility.IdentifyResourceFiles (System.Collections.Generic.IEnumerable`1<string>,System.Collections.Generic.IEnumerable`1<string>,string,Libronix.DigitalLibrary.LicenseManager,System.Func`2<string, System.Nullable`1<Libronix.DigitalLibrary.ResourceFiles>>,Libronix.Utility.Threading.IWorkState) <0x008d4>
at Libronix.DigitalLibrary.Logos.LogosResourceDriver.IdentifyResourceFiles (System.Collections.Generic.IEnumerable`1<string>,Libronix.Utility.Threading.IWorkState) <0x0007c>
at Libronix.DigitalLibrary.ResourceManager.ScanForResources (Libronix.Utility.Threading.IPausableWorkState) <0x0047c>
at Libronix.DigitalLibrary.ResourceManager.DiscoverResourcesThread (Libronix.Utility.Threading.IPausableWorkState,Libronix.DigitalLibrary.ResourceManager/DiscoveryData) <0x00141>
at Libronix.Utility.Threading.WorkStateThreadOwner`1<object>.ThreadProc (object) <0x0016e>
at (wrapper runtime-invoke) object.runtime_invoke_void__this___object (object,intptr,intptr,intptr) <0x00045>
Native stacktrace:
0 libmono.0.dylib 0x028540b7 mono_handle_native_sigsegv + 367
1 libmono.0.dylib 0x027a924e mono_sigsegv_signal_handler + 276
2 libSystem.B.dylib 0x954009bb _sigtramp + 43
3 ??? 0xffffffff 0x0 + 4294967295
4 libCore.dylib 0x00bf12de _ZN7LbxUtil15EncryptedVolume19ReadTableOfContentsEP7IStreammm + 210
5 libCore.dylib 0x00bf2622 _ZN7LbxUtil15EncryptedVolume4OpenEPKNS_18LicenseManagerCoreEP7IStream + 752
6 libCore.dylib 0x00bf2732 _ZN7LbxUtil15EncryptedVolume4OpenEPKNS_18LicenseManagerCoreEPKw + 168
7 libCore.dylib 0x00d7b204 _ZN8SinaiLib11TitleLoader24InitializeLogos4ResourceEPKcNS_13TitleLoadHintE + 144
8 libCore.dylib 0x00d7b9be _ZN8SinaiLib11TitleLoader9LoadTitleEPKcNS_13TitleLoadHintE + 292
9 ??? 0x17d0ab09 0x0 + 399551241
10 ??? 0x17d0a74d 0x0 + 399550285
11 ??? 0x17d0a610 0x0 + 399549968
12 ??? 0x17d0a360 0x0 + 399549280
13 ??? 0x17d0a4da 0x0 + 399549658
14 ??? 0x17d049e5 0x0 + 399526373
15 ??? 0x17d0a165 0x0 + 399548773
16 ??? 0x17d010b5 0x0 + 399511733
17 ??? 0x1692cdaa 0x0 + 378719658
18 ??? 0x1692aaa7 0x0 + 378710695
19 ??? 0x02fcd0be 0x0 + 50122942
20 libmono.0.dylib 0x027a9037 mono_jit_runtime_invoke + 1286
21 libmono.0.dylib 0x0294be22 mono_runtime_invoke + 137
22 libmono.0.dylib 0x0294ccf0 mono_runtime_delegate_invoke + 119
23 libmono.0.dylib 0x02983dfd start_wrapper + 682
24 libmono.0.dylib 0x029c42b0 thread_start_routine + 199
25 libmono.0.dylib 0x029e9ebf GC_start_routine + 107
26 libSystem.B.dylib 0x953c7fbd _pthread_start + 345
27 libSystem.B.dylib 0x953c7e42 thread_start + 34
Debug info from gdb:
=================================================================
Got a SIGSEGV while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.
=================================================================0 -
Donovan R. Palmer said:
One of the Logos techies are going to have to look at this. I have a theory, but I know enough about this sort of stuff to be dangerous, so perhaps when they are back online Monday, they can look at this. Here's some of the log...
This is a known issue. We've added some additional debugging to the logs that will come in the next alpha that will help us track this down. The likely culprit is a corrupted resource file.
Director of Engineering for Enterprise and Operations
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Cameron Watters said:
The likely culprit is a corrupted resource file.
Whew! That was my guess! That was lucky!!!
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So Cameron, when do I do something and what do I do? thanks - Stephen
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Stephen Franklin said:
So Cameron, when do I do something and what do I do? thanks - Stephen
There are a few folks that are affected by this issue, so when we ship the next alpha, we'll post instructions with the release notes.
Director of Engineering for Enterprise and Operations
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Cameron Watters said:Stephen Franklin said:
So Cameron, when do I do something and what do I do? thanks - Stephen
There are a few folks that are affected by this issue, so when we ship the next alpha, we'll post instructions with the release notes.
Thanks Cameron - so do I just keep logging on and when it goes past this ".... null" message and starts to download I know that it has been fixed? Or is there something else I need to do?
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Any ETA for this repair? We just upgraded to this version for our Mac, and we get the "downloading resources... (null)". Which is about 3 weeks post this last post.
Thanks,
Jonathan
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Out of curiosity, is this problem due to the hard drive being case-sensitive & journaled (or maybe just Case-sensitive? We had that come up as an issue with Rosetta Stone on our family computer, as well as an issue with some other learning oriented software on our Macs. In fact, I'll try downloading it there now to see, and will report back.
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No one has contacted me yet, Jonathan. If I get an answer outside the forum I will post it, and if you do so I would appreciate a posting as well.
regards
Stephen
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JonathanFranklin said:
Out of curiosity, is this problem due to the hard drive being case-sensitive & journaled (or maybe just Case-sensitive?
Other users have had issues with case-sensitive file systems. In fact I don't know of anyone who has been successful running L4 on such an FS.
Unfortunately, case-sensitive file system installs are not configuration that we're supporting at the current time. "Keep Smiling for Jesus
" has reported other issues with case-sensitive file systems as well: http://community.logos.com/forums/t/9132.aspxThat said, as we get closer to feature complete, we will try to revisit this configuration as time permits.
Mobile Development Team Lead
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Stephen/Jonathan,
Could you guys post your logs one more time so that I could see what resources we're crashing on?
Thanks,
Tom
Mobile Development Team Lead
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Tom - will my second post above suffice as my log?
regards - Stephen
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Sure, here you go Tom. Also, with 10A released, I've started that up this morning, and it is downloading what appears to be 1 more GB of data from the original 6GB. Will keep you posted this morning on what happens.
As for the NON-Case Sensitive Mac that we have - no go. Same issue.
6153.Logos4 copy.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/6153.Logos4-copy.log:550:0]
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This issue occurred again with the new release. Here's the log:
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I, too, just downloaded Logos 4 for Mac for the first time yesterday. I am a brand new Logos user and therefore have no previous resources. I downloaded Scholar's edition, yet saw no resources. But I am also getting this download (null) business. 8156.Archive.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/8156.Archive.zip:550:0]
Thanks for the help
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Luke,
Are you per-chance using a "case-sensitive" volume?
Mobile Development Team Lead
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Your Indexer.log would be the more helpful. The Logos4.log doesn't appear to have any crash specific information.
Mobile Development Team Lead
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BTW, the disc for this just arrived today - still no go!
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Thanks - I just saw Alpha 11. But, sadly, we still have issue.
BTW, Logos, here's more log files:
1263.Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/1263.Indexer.log:550:0]
7711.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/7711.Logos4.log:550:0]
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Tom,
Thanks for replying. Sorry about my ignorance, but I don't know what a "case-sensitive" volume is. Could you help me out with that? Also, was the indexer.log not included in the archive file? I thought I included it.
Thanks
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Okay,
I just downloaded A11 but the same problem happened, "downloading resources (null)". Tom asked me if my volume was case-sensitive and I am unsure what that means. But here is a new archive file post A11.
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When a disk partition is formatted, Apple's Disk Utility provides several file system options. Get Info for a disk partition shows file system format (e.g. "Mac OS Extended (Case-sensitive, Journaled)" vis "Mac OS Extended (Journaled)").
Keep Smiling0 -
KS4J,
I appreciate the clarification. But should I move forward and change something about my system? Or is a case-sensitive system something I just have to live with in Snow leopard?
Thanks
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Changing system configuration is a personal choice - some options are mentioned in post thread:
http://community.logos.com/forums/p/9728/77526.aspx
Apple Disk Utility can split and/or resize partitions along with copying from one partition to another. Another possibility is using an external hard drive for Time Machine backups - verify files exist in Time Machine - boot up installation DVD - reformat internal hard drive - install Mac OS X with restoration of stuff from Time Machine backup.
Logos 4 for Mac currently crashes on case-sensitive systems. However, many library resources can be read in Logos for Mac 1.2.2 (free).
Another option is using a Windows emulator to run Logos 3 or 4 (e.g. VMWare Fusion, Parallels, VirtualBox, ...).
Since previous Logos library upgrade included license file (email attachment), personally used Libronix support option to do a new install of Logos 3 in Windows XP Pro virtual machine, then copied resources for Logos for Mac 1.2.2:
http://www.logos.com/support/downloads/ldls
Keep Smiling
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Logos team, let's be clear about something. The issue is occurring on BOTH case-sensitive and non-case-sensitive drives. I have tried it on both types of macs (snow leopard). Alpha 11 is NOT loading properly, and the null report is duplicated on both.
As for un-casensitizing a drive, the previous poster nailed it on the head. Do a Time Machine back-up, and then re-format with snow leopard. The during the re-install, chose the restore from back-up. Works quite easy, and that's how we got around this issue with Rosetta Stone, which is also an unfriendly program with case-sensitive drives.
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While crashing A9 many times, "downloading resources...(null)" appeared on screen along with Logos 4 icon in menu bar, IndexWorker was busy in background identifying resources then indexing - "Preparing Library" may or may not appear on screen, sometimes home page (A9 bit quirky). Logos4.log and Indexer.log files can be opened while Logos4 is running; Apple's Console utility displays contents - if scroll indicator at bottom (right side of screen), console scrolls log file when updated.
When IndexWorker completes, Logos4 icon in menu bar disappears. Several posts discuss Indexer initially taking long time (hours) to build indexes on local hard drive for fast searching of library resources.
By the way, Apple's Activity Monitor shows CPU and memory usage.
Keep Smiling
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JonathanFranklin said:
Logos team, let's be clear about something. The issue is occurring on BOTH case-sensitive and non-case-sensitive drives. I have tried it on both types of macs (snow leopard). Alpha 11 is NOT loading properly, and the null report is duplicated on both.
Jonathan,
A couple of the team members and I have looked into this but haven't been able to reproduce it. I'll put it on the top of my list for next week. We've got a couple of stack traces to go on.
Just so I understand your configuration, you had the previous version of LDLS 1.2 for Mac installed and you downloaded A9 and started it up and got the failure, correct? You've since updated to A11 which gives you the same error.
Mobile Development Team Lead
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Yes, Tom, you're nearly spot on. I have 2 Mac's. One is MBP, Case Sensitive & Journaled (July 2009). That one does have an operational version of LDLS 1.2.2 working on it. Original attempt for install with Logos 4 was A10. Null issue occurred. Then the discs arrived, and we tried A09. Same thing. Then we tried A11, same thing. The other Mac is an iMac - July 2008. It is NOT case Sensitive, but it is journaled. BOTH computers are running Snow Leopard. On the iMac, however, we DO NOT have LDLS on it.
The Null failure has occurred on every attempt. There are no resources in either install.
I hope this helps. Let me know what else you might want or want to know about.
Jonathan
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I am not a computer whiz by any means and I am not sure if I had the same problem that you all are facing but when I first installed Logos 4 on my MacBook everything was downloading as it was supposed to but I had to pause the downloading briefly and when I did so it froze up. Upon restarting my computer and trying to continue downloading I got the same "Downloading Resources...Null" message on the loading bar which you have described. However, after deleting all files in my library with "logos" in the filename and running a clean install from online it worked as it was supposed to and my library downloaded without any problems.
One thing that I noticed though, was that for some reason whenever I searched for files with "logos" in the name on spotlight and selected the 'on this mac' option, there were several files in the folders of my library files that didn't show up. So, I had to search in all of the files within my library (caches, preferences, etc.) one at a time to weed them all out. Make sure though that if you are running Libronix DLS that you are careful not to delete some of those files with the logos 4 files (I almost did :P). Like I said before, I am no expert and am not sure if this will work for you but it did for me, hope it helps!
God Bless
Ethan
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JonathanFranklin said:
Let me know what else you might want or want to know about.
Would you be willing to do the following to help me track down the error?
1) Remove the past traces of Logos4.
- Remove ~/Library/Application Support/Logos4/Data, Documents, Shared, and Users folders. (Leave Logging so that we don't loose our logging configuration).
- From Logging, remove all the files except nlog.config. Make sure nlog.config looks like the following:
<nlog xmlns="<a target="_blank" href="http://www.nlog-project.org/schemas/NLog.xsd">http://www.nlog-project.org/schemas/NLog.xsd</a>" xmlns:xsi="<a target="_blank" href="http://www.w3.org/2001/XMLSchema-instance">http://www.w3.org/2001/XMLSchema-instance</a>" ><br /> <targets><br /> <target name="console" xsi:type="Console" error="true" layout="${date} | ${level:uppercase=true:padding=5} | ${threadid} | ${logger:padding=15} | ${message} "/><br /> </targets><br /> <rules><br /> <logger name="GrammarPathLogger" minlevel="Warn" writeTo="console" final="true" /><br /> <logger name="StandardDataType" minlevel="Warn" writeTo="console" final="true" /><br /> <logger name="DataTypeManager" minlevel="Warn" writeTo="console" final="true" /><br /> <logger name="ResourceDisplay" minlevel="Warn" writeTo="console" final="true" /><br /> <logger name="*" minlevel="Debug" writeTo="console"/><br /> </rules><br /> </nlog>- From ~/Library/Preferences/ remove com.logos.*.plist
2) Re-run Logos 4
3) Send me the logs when it crashes.
If you can do this for both systems, that would be helpful. On your system with LDLS 1.2.2, can you also include the com.libronix.LibronixDLS.plist from ~/Library/Preferences as well?
Thanks,
Tom
Mobile Development Team Lead
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LOL... Is this a test?
But seriously, I'll get working on this today. So we'll probably update you tomorrow.
[:D]
Jonathan
PS - system won't let me upload the plist file. I'll try to zip it up.
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JonathanFranklin said:
But seriously, I'll get working on this today. So we'll probably update you tomorrow.
No rush. It will probably be Monday before I can go back through you and KSFJ's logs on this crash anyway.
JonathanFranklin said:PS - system won't let me upload the plist file. I'll try to zip it up.
That will be fine.
Mobile Development Team Lead
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For grins, tried something bit different - restarted iMac - choose case insensitive Mac OS X 10.5.8 - upgraded Logos 4 to A11 - allowed to run until all background processes complete. While waiting for indexing to complete, able to read some books in library - after indexing done, did a word search with fast results
Restarted iMac again - choose case sensitive Mac OS X 10.6.2 boot - deleted all folders within /Users/briggsr/Library/Application Support/Logos4 - copied Logging folder with nlog.config - modified contents as posted - copied other A11 folders from Mac OS X 10.5.8 - launched A11 - prompted for logos account and password - quickly crashed - noticed logos4.log file bit less verbose - modified nlog.config to show debug messages for everything - launched A11 again - promptly crashed - SnowLeopard files attached:
3513.SnowLeopard-Archive.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/3513.SnowLeopard_2D00_Archive.zip:550:0]
Mac OS X 10.6.2 Console messages had several lines not in Logos4.log file:
Logos Bible Software 4[905] Setting ulimit for open files to 10240
*
Logos Bible Software 4[905] ApplicationWillFinishLaunching
*
Logos Bible Software 4[905] Could not find image named 'Library'.
Logos Bible Software 4[905] Could not find image named 'Search'.
Logos Bible Software 4[905] Could not find image named 'Home'.
*
[0x0-0x30030].com.logos.Logos_Bible_Software_4[905] assertion "nIndex >= 0 && nIndex < m_nSize" failed: file "../../../Libs/MFCLib/CObArray.h", line 99
Stacktrace:
Wondered what assertion should have been ? Idea: restarted iMac again - back to Mac OS X 10.5.8 - copied verbose nlog.config - launched A11 - looked at Logos4.log and Console messages - found something intriguing:
2010-01-16 19:12:18.1508 8 Error ResourceRichTextUtility Couldn't load color_green.jpg from LLS:RCL: Argument is out of range.
Parameter name: offset
Leopard-Archive has A11 logs:
1307.Leopard-Archive.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/1307.Leopard_2D00_Archive.zip:550:0]
Keep Smiling
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More grins - restarted iMac - back to Mac OS X 10.6.2 case sensitive - kept verbose nlog.config file - deleted all folders within /Users/briggsr/Library/Application Support/Logos4 - copied folders used for A9 crash testing. Indexer crashed again identifying LXX.lbxlls resource (blue Logos 4 icon disappeared from menu bar) - "Downloading resources… (null)" on screen. LXX.lbxlls log files attached:
7536.LXX-Archive.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/7536.LXX_2D00_Archive.zip:550:0]
Kept Logging with nlog.config, deleted all others in /Users/briggsr/Library/Application Support/Logos4, recopied A9 crash test set - simulated LXX.lbxlls download failure:
$ cd LLS:1.0.301;pwd;ls -lh|grep -v total;rm *;touch LXX.lbxlls;ls -lh|grep -v total;cd ..
/Users/briggsr/Library/Application Support/Logos4/Data/qofvuuiv.o15/ResourceManager/Downloaded/LLS:1.0.301
-rw-r--r-- 1 briggsr staff 30M Dec 30 20:01 LXX.lbxlls
-rw-r--r-- 1 briggsr staff 0B Jan 16 20:11 LXX.lbxlls
Launched A11 with verbose debugging - after some time, "Downloading resources… (null)" replaced by "Preparing Library" and followed by two crashes: 1st crash 3 lines after BibleIndex starting additional library indexing thread with 2nd crash similar to previous post, occurring after "Registering data type" (possibly same Error issue with ResourceRichTextUtility not loading color_green.jpg) - attached files prefixed with Dual:
5826.Dual-Archive.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/5826.Dual_2D00_Archive.zip:550:0]
Noted: console messages - Could not find image named 'Library' 'Search' 'Home' Also learned both Indexer threads crashed which are included in Dual Archive.
Keep Smiling
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1732.Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/1732.Indexer.log:550:0]
6786.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/6786.Logos4.log:550:0]
Ok, here's the one from the Case Sensitive, journaled drive. BTW, when I went to upload these files the other folder contents were missing. I ran Logos 4, and it started from scratch on a new install again... Go figure.
I'll get you the non-case sensitive later.
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Here's the non-case sensitive, journaled:
5417.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/5417.Logos4.log:550:0]
2627.Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/2627.Indexer.log:550:0]
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Jonathan Franklin said:
Here's the non-case sensitive, journaled:
Thanks Jonathan,
I've been away from the forums for a few days working on some features for the next Alpha. I hope to start looking into this tomorrow in earnest.
Mobile Development Team Lead
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NP, But there is news to report on the non-case sensitive. It appears to be working. I'll upload logs for you shortly.
7701.Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/75/7701.Indexer.log:550:0]
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I think I've found the issue. Alpha 12 should fix the issue you gents are having with case-sensitivity. If there are any more issues, let's start a new thread.
Mobile Development Team Lead
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Awesome! I take it that the log files everyone has sent in were somehow helpful? Can't wait to see A12, and eventually B1
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Yippee - looking forward to A12 [Y]
If encounter issues, plan to start new thread with A12 in title.
Keep Smiling [:)]
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