I have never had a bad experience yet with Logos on any level. I have invested thousands of dollars and attended two Camp Logos'. I have run into issues with the program's performance, called tech support, talked to real people within minutes, received the help I needed in a reasonable time frame, and I am up and running in no time. Not once have I been talked down to, brushed off, told that its "user error," or failed to have my issues corrected.
I don't work for Logos, have never worked for Logos, and don't ever plan to. I have no connection to Logos other than satisfied customer. I suspect the vast majority of Logos users, like me, are deeply grateful for what this product has done for our Bible study, research efforts, and sermon preparation. I remain in awe of the hundreds of hours of research I can now do in minutes. And it works almost 100% of the time.
Thank you to the techs who helped me yesterday and to all those in the company who have helped me more effectively achieve my mission in life.
I am thankful for the growing number of Wesleyan/Arminian resources and look forward to more.