Starting Proclaim and Signing In

Is there any reason why the sign in process when opening Proclaim should take 30+ seconds? It seems to take forever to start the program. Subsequent opens (if crashing or closing by mistake) doesn't seem to take as long. But the first initial load seems to take forever.

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Comments

Scott Alexander

The first load on a new install waits to sync all your data.

Josh Edwards

https://community.logos.com/discussion/comment/537404#Comment_537404

I wasn't referring to a new install. This happens every time I load Proclaim unless I reopen the program right after a crash or accidental closure.

Scott Alexander

https://community.logos.com/discussion/comment/537405#Comment_537405

If you post your log file (Proclaim.log) from a session which reproduces the slow startup we could take a closer look.

Mac:

/Users/[username]/(~Library)/Application Support/Proclaim/Logging/
The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

Windows:

XP - %USERPROFILE%\My Documents\Proclaim Log Files\
Vista/Win7 - %USERPROFILE%\My Documents\Proclaim Log Files\

Josh Edwards

https://community.logos.com/discussion/comment/537430#Comment_537430

Scott, sorry for the delay in posting this. I've been out of town the last couple of days. Here is the log file. Thanks so much for looking into this!

55855.Proclaim.log

Scott Alexander

https://community.logos.com/discussion/comment/538260#Comment_538260

Thanks for the logs. It looks like the same problem described here http://community.logos.com/forums/t/76923.aspx

I will follow up with you offline on how to resolve and get some more data from you which should help us resolve the issue for all users.