Bug: After closing proclaim app the process remains active and consumes a large amount of RAM.

I opened Proclaim and created a new presentation. Included in this display is a slide with a MP4 background. I ran the presentation, went off-air and then closed proclaim. I noticed that the process remains in the task list and consumes a large amount of memory (>360M). I tried this test several times and found that on other attempts the same result occurred and even saw the process take more RAM.

2475.ProclaimError.log 1018.Proclaim.log

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Luke Burgess

After killing the process and restarting proclaim, the process does not remain if I closed without running the presentation. If I do run the presentation, without running the slide with the movie background, the process also closes.

Spencer McKimson

https://community.logos.com/discussion/comment/537491#Comment_537491

Hello Luke,

I have not run into the problem you are describing in house. Do you mind telling me what operating system and operating system version you are running? This will give me a better idea of where to investigate.

Luke Burgess

https://community.logos.com/discussion/comment/537516#Comment_537516

Window 7 Home Premium with SP1, 64-bit

Spencer McKimson

https://community.logos.com/discussion/comment/537522#Comment_537522

I am unable to recreate the issue you are describing. Are there any additional steps to reproduce the issue that you could provide me with?

Luke Burgess

https://community.logos.com/discussion/comment/537540#Comment_537540

The first slide in my presentation has a MP4 movie that is about 25M in size. The movie background is added to a content slide and the "in loop" box selected. All that I need to do is open the presentation, and make that slide go on-air, allowing the movie to run. If I then turn off the presentation, and click the "x" to close Proclaim, the window closes, and it doesn't show up in the applications tab, but it continues in the processes list. I then am unable to restart proclaim without first killing the process. It happens 100% of the time. If you would like to use my presentation I'd be glad to give you access.

Spencer McKimson

https://community.logos.com/discussion/comment/538153#Comment_538153

Okay sounds good. I will follow up with you offline.