Logos upgrades

Patrick I think this is a legitimate question. I had a friend that bought Logos 4 and several weeks later Logos 5 came out and my friend still had to pay an upgrade fee to upgrade to Logos 5. I communicated with two different people at Logos trying to resolve the issue because I believe he should have been given a free core upgrade. One of the people I communicated with gave no solution and the other said they would check into it and I have not heard back from them and it has been over six months. So yes, it is a legitimate question because I do not want anyone else to have to pay extra money for an upgrade to something they just bought! I was in the computer business for 16.5 years and have observed how software companies handle their upgrades. I believe most of them if a user had just purchased their software and then a new version immediately comes out offer a free upgrade. This is what I have observed. I'm not saying that Logos should give them the portfolio edition, just the core upgrade (engine and new feature). Hopefully this will not happen to anyone else.

Blessings,

James

p.s.

Interesting after hitting the "Reply" button I got an email from Logos stating:

"Note: Replying to this email will NOT post to the forums. Please return to forums to respond back to this post."

I therefore am now trying with the "Quick Reply" button hoping this reply button will work. Confusing huh. I know. I thought the reply button would work also.

UPDATE: The Quick Reply button apparently did not work for posting a reply as I got the same message above again. Seems there is room for process improvement for the Logos Forum.

I will post this without using the Reply buttons and see where this goes.

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JT (alabama24)

I had a friend that bought Logos 4 and several weeks later Logos 5 came out and my friend still had to pay an upgrade fee to upgrade to Logos 5.

There is absolutely no cost (nor has their ever been) to update from L4 to L5. The software is always free! If a user wants new resources (or features which require those resources), you must pay for that. Your friend could have returned his (or her) L4 base package and purchased an L5 one... but the contents in those packages are different.

SteveF

https://community.logos.com/discussion/comment/538712#Comment_538712

There is absolutely no cost

Come on Alabama. You know better than that. This guy bought 4 and only "weeks" later 5 came out.

Do you remember how chaotic that was? The free version did not arrive for MONTHS later

But all he was hearing was "core data sets" this...and "new features" that....'just sayin'

And he was not a "happy camper" and he told his friend ... and it is the friend who has finally written.

If he had only come to the Forums...

Matthew C Jones

https://community.logos.com/discussion/comment/538808#Comment_538808

This guy bought 4 and only "weeks" later 5 came out.

Do you remember how chaotic that was? The free version did not arrive for MONTHS later

But all he was hearing was "core data sets" this...and "new features" that....'just sayin'

Yes, it was a chaotic roll out and it was unfortunate. One thing Logos could have done better is help people understand they were getting much more than a search engine upgrade when they purchased a Logos 5 package. I am very happy I went from Logos 4 Portfolio to Logos 5 Portfolio because I keep certain resources that are unique to Logos 4 and gain new ones with Logos 5. That is a better position to be in than just starting with Logos 5.

JT (alabama24)

https://community.logos.com/discussion/comment/538808#Comment_538808

Come on Alabama. You know better than that. This guy bought 4 and only "weeks" later 5 came out.

Do you remember how chaotic that was?

I do remember. It was chaotic. Logos didn't handle it well. What does that have to do with today, a year later?

I am critical how Logos advertises the software vs. the base packages. I HATE that they refer to base packages as "L4" and "L5." The two are really unrelated, except that the new data sets come in the new packages.

"Come on Alabama"? What are you upset with me for? I am clarifying what Logos messed up! THE SOFTWARE IS ALWAYS FREE! The OP, (in another thread which I didn't read until after this one), compared the roll out of L5 to that of software like Photoshop where users within a brief window get a free upgrade to the new version. The problem with that analogy is that with Logos, you aren't buying the software, you are purchasing resources because, as we all know, THE SOFTWARE IS ALWAYS FREE! There is no reason why some one who purchased a base package even the day before L5 was announced should get any special discount for L5 (other than the same discount that all other L4 base package users received) because THE SOFTWARE IS ALWAYS FREE!

It is true that users who didn't want to purchase a new base package had to wait a bit, but so what? There were a number of reasons for this. One reason was to not overload the servers... but the real reason is that Logos lives and dies off the sale of base packages. When people continue to purchase base packages, Logos can continue to develop the software that we don't have to pay for because THE SOFT... I think you get the idea. [:P]