Crash: Loading layout in Beta 3

BillS · 2013-10-31T14:34:29+00:00

Crash on attempt to load layout on beta 3. * Close all resources. * Update to beta 3. * download 2 free Vyrso resources * Restart & index (last time I checked--about 15 minutes prior to icon in tool tray disappearing, indexer was 49% complete. * Leave laptop while indexer is running * Return 15 minutes later, indexer icon…

BillS

Crash on attempt to load layout on beta 3.

Close all resources.
Update to beta 3.
download 2 free Vyrso resources
Restart & index (last time I checked--about 15 minutes prior to icon in tool tray disappearing, indexer was 49% complete.
Leave laptop while indexer is running
Return 15 minutes later, indexer icon has disappeared from system tray. Complete? (I assumed it was.)
Load layout to resume work
Crash.

Logs dated 10/31 are attached (earlier logs omitted):

3731.LogosCrash.txt

6840.LogosError.log

0755.LogosError-2.log

This crash is repeatable. Apparently, I'm going to have to rebuild my main sermon layout. [:'(]

There were several crashes in between (attempting to restart, find some place in the layout snapshots with an interim picture of the layout that WILL load...). Here are latest crash logs.

8750.LogosCrash.txt

0576.LogosError.log

[:'(] I have 3 sermon layouts... an NT layout, an OT layout, & when serial associations became possible again in L4/L5, I combined them into a SRMN layout. All 3 produce the same crash. These are the ONLY layouts that produce a crash--my Bible study layouts (for different classes I teach) all still work. But all 3 of the sermon layouts cause Beta 3 to crash. Every time.

This is bad.

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BillS

Rebuilt the layouts. On finishing rebuilding the last layout, I opened the 1st one of the 3 again, & crash. Now, it crashes every time I start Logos, unless I open to blank layout. I'm going to uninstall this beta & reinstall the last release. I can't run beta until this is fixed.

Logs attached:

66434.Logos.log

8284.LogosCrash.txt

21073.LogosError.log

5008.LogosError-2.log

Dylan Rondeau

Hi Bill, sorry you're experiencing this crash, but hopefully we can figure out what is going on.

Firstly, I split this into its own thread so it can get proper attention.

Second, looking at your logs it seems like your issue might be similar to this thread: http://community.logos.com/forums/t/77058.aspx Could you try Bradley's workaround to disable the reverse interlinears? Also if you could tell us what resources you have loaded in your layouts, and if RVI is open in the ones that work, that would be helpful.

BillS

At this point, the last release is already installed. On 1st load, it opened layouts & gave me a preview but told me I didn't have a license to any of the resources. It's now downloading all 12.1 Gb of resources again. [:@] Logos REALLY needs a BETTER solution than that when the resources are already on the machine!!!!!!!! [:@][:@][:@][:@][:@]

I don't mind reindexing. But redownloading? [:@] That won't finish until tomorrow, & there will still be a couple hours of indexing afterward!! [:@] High speed internet services don't yet recognize north Idaho as being in the continental US & eligible for anything over 3.5Mbps.

Yes, I have a bunch of RI's in each layout that failed. But I also have RIs open in the layouts that still worked before I bailed out of beta.

In my opinion, the main difference between the layouts that failed & the layouts that work is number of resources (mid 20s resources for sermon layouts, mid teens on bible studies), & the inclusion of lexicons in the sermon layouts. I don't normally put those in my Bible study layouts (but open them as needed). In the sermon layouts, I include all the language lexicons (including AKOT & ANLEX) that I regularly use (BDB, HALOT, Genesius' Hebrew & Chaldee, BDAG, Liddell & Scott), as well as all the language texts (plus Lexham Greek-English interlinear in serial relationship to its Hebrew-English equivalent). Wish I could help more, but I can't see my resources yet & the layouts aren't fully functional until the download completes. This is as best I remember, with the help of the "previews" it'll let me have while it restores what's already on my machine.

[:@]

While I'm not a happy camper about redownloading all my files, I'd still choose Logos.Thanks for getting this one fixed.

BillS

Looks like for the next 24 hr, I'm limited to either what my tablet will do in Logos, or what I can do in Pradis 5.0.

[:'(]

Dave Hooton

At this point, the last release is already installed. On 1st load, it opened layouts & gave me a preview but told me I didn't have a license to any of the resources. It's now downloading all 12.1 Gb of resources again. Logos REALLY needs a BETTER solution than that when the resources are already on the machine!!!!!!!!

This point seems to have been overlooked.

Do you mean you just updated to the beta 3 "at this point", because I'm wondering about the "1st load"? Were all resources in the layout given a preview with a "no license" message?

Rich DeRuiter

Just to chime in here, I'm getting the same thing error. This even happened when not in an OT passage switching between several versions until I got to the NLT (in 1Tim 2:1,ff).