It is with a heavy heart that I write this post. As a Worship Pastor, I strive to insure that there are minimal disruptions in the corporate worship experience of our people. We strive to ensure that the worship flow is seamless.
When shopping for the right presentation software for this congregation, our IT team spent hours trying every demo out there on the market. Proclaim, by far, exceeded our expectations. Every module and component met a need we had within the scope of the worship ministry.
We have patiently installed the weekly updates and anxiously anticipated each new feature. However, as of late, we have been totally rocked out of the boat.
The Maverick upgrade to Mac users has somehow caused Proclaim to be unstable; crashing at unpredictable times. We worked through the issues when we attempted to use Proclaim for our UPWARDS Ministry Awards Banquets earlier this week. We publicly apologized to the hundreds of parents who were promised a memorable slideshow of their children. It was embarrassing and we were humiliated, but were tolerant because we knew someone in Proclaim headquarters was working on it.
Today, I am more than humiliated and embarrassed. I am brokenhearted that hundreds of souls, desiring to worship in Spirit and in truth, were not able to see text because Proclaim crashed our new iMac a half-dozen times before our Pastor came to the pulpit. I am brokenhearted that seekers, who don't bring a Bible with them to church, had nothing to see as the Word was read because Proclaim crashed a seventh time. I am brokenhearted that the sermon notes that were to engage the worshiper could not be seen because Proclaim crashed the computer an eighth time. I am brokenhearted that when the people were given an opportunity to respond, there were no words displayed because Proclaim had crashed our computer a ninth time.
I am broken because there was no mass e-mail communication warning churches that Proclaim is currently unstable with churches using Macs with the Maverick upgrade. That simple email could have enabled worship leaders all across North America to find an alternative before today's train wreck. Maybe there is a post among the thousands on this forum that sent forth that warning, but I am confident that I am not alone in saying that I do not have time to comb through these posts.
My team and I are disappointed, frustrated, humiliated, and tired. We will meet very soon to decided whether or not we will continue with Proclaim.
