Verbum Practicum - Crashes app in Win 8; Video randomly stops in iPad

Having a pair of problems with the new Practicum videos for Verbum.

In Windows 8 (not RT), simply clicking on the link to open the Practicum in the program causes the app to crash.

On the iPad, I can access the resource and start playing videos, but the videos will randomly stop and return me to the contents screen. This is hit or miss, as I can sometimes get through the whole introduction video, but longer videos haven't made it all the way through.

Log files from the Win 8 box are attached.

Thanks,

Alec

4505.Logos Log Files.zip

Find more posts tagged with

Comments

Simon’s Brother

Additional Reports of problems in this thread Alec: http://community.logos.com/forums/t/78090.aspx

Alec Seelau

https://community.logos.com/discussion/comment/546035#Comment_546035

I was able to get a workaround to function (at least partially) on Windows 8 (this will work for Windows 7 as well). I am still experiencing issues on the iPad 2.

For Windows 8, here is what I did:

The error log shows that it is clearly using a bad path reference (in this case, a bad escape character for Windows). In my case:

'X:\Alec%20Seelau\AppData\Local\Logos4\Data\25o25lsz.lby\WebCache\4emnzbkr.ym0'

My directory is "Alec Seelau" (without the quotes, obviously, but with the space) and yet the program thinks it is called "Alec%20Seelau". The notion to create the directory is sound, but it needs the rest of the application files to function as well. To accomplish this, I did two things:

1.) I created the bad directory, "X:\Alec%20Seelau". I didn't create any subdirectories under it, just the one I needed. I did this through the GUI, but you could do it in the command prompt with:

mkdir "X:\Alec%20Seelau"

Other users will have to adjust this pathing to suit their error message.

2.) I created a junction point inside of that new directory to point to the existing application files. This let's the OS think that anything within the junction point is really under the new, bad directory (while the old, good directory also remains intact and viable). I did this via command prompt with:

mklink /J "X:\Alec%20Seelau\AppData" "X:\Alec Seelau\AppData"

This creates a symbolic link, a sort of shortcut (but with some different behavior). The first path is the directory I am creating (in this case, the AppData directory in the new, "bad" path X:\Alec%20Seelau ) and the second path is where I want the first path to link to (in this case, I want it to link to the real AppData directory found in X:\Alec Seelau). Any program that navigates to X:\Alec%20Seelau\AppData will actually be pointing to the AppData folder on X:\Alec Seelau\AppData, but the link causes it to think it's in the new location (the one with the %20).

Sorry, that was probably a poor explanation, but I wanted to make sure I got this logged before I left work.

Anyway, the program appears not to crash now. I can't tell if the video is actually working, however, as I am over RDP and it doesn't *appear* to work, but that could be the connection. I'll test it again and update when I get home.

Bradley Grainger (Logos)

In Windows 8 (not RT), simply clicking on the link to open the Practicum in the program causes the app to crash.

This is fixed in 5.2 SR-3, which is available by entering "update now" in the command box.