Mac Logos Crashes at Sign In Window.
Logos froze. I could not "Force Quit" the application. So I restarted the computer. Since that time, I click on the Logos icon. The "Logos Sign In" window appears then it goes away. Logos never registers on the "Activity Monitor."
I have downloaded the application twice. I tried to reinstall 7 times. I never get past the sign in window.
Help!
Error ID: 5812
Error detail: AsyncWorkException: Unhandled exception in asynchronous work.
Libronix.Utility.Threading.AsyncWorkException: Unhandled exception in asynchronous work. ---> System.InvalidOperationException: Invalid database: /Users/craigbarrett/Library/Application Support/Logos4/Documents/oxjciy8r.h1l/DeviceResourceManager/MobileResourcesSyncManager.db ---> System.Data.SQLite.SQLiteException: database disk image is malformed
database disk image is malformed
at System.Data.SQLite.SQLite3.Prepare (System.Data.SQLite.SQLiteConnection cnn, System.String strSql, System.Data.SQLite.SQLiteStatement previous, UInt32 timeoutMS, System.String& strRemain) [0x00000] in <filename unknown>:0
at System.Data.SQLite.SQLiteCommand.BuildNextCommand () [0x00000] in <filename unknown>:0
Comments
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A malformed database disk image is unusable; suggest dragging file to the trash then launch Logos.
By default, the ~/Library folder is hidden. Finder has Go menu => Go to Folder that can be used to open ~/Library/Application Support/Logos4/Documents/oxjciy8r.h1l/DeviceResourceManager folder, then move files MobileResourcesSyncManager.db and MobileResourcesSyncManager.db-journal to the trash.
Keep Smiling [:)]
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Files trashed. Reinstalled Logos. Still can't get past the sign in window. I have 2 papers to complete by Sunday to finish my seminary degree. Help!!!!! Taking this to the Lord and trying not to panic.
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Call the support line please.
Customer Service: http://www.logos.com/contact
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Marcus Craig Barrett said:
Files trashed. Reinstalled Logos. Still can't get past the sign in window.
Without Logos diagnostic logs, humanly have no idea what is happening. Note: if an older version of Logos was installed, then Logos will crash since database files have newer version.
Logos Support has => https://www.logos.com/support/logos5/mac/problem that has a downloadable utility to enable Logos diagnostic logs.
Logos Installation => https://www.logos.com/support/logos5/mac/install has link to latest stable release: Logos 5.2 SR-3
Keep Smiling [:)]
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It appears the problem is fixed. I took the nuclear option. I deleted all folders under application support. Reinstalled Logos and you can imagine the rest.
I really appreciate you Keep Smiling for checking on me. I used your hidden folders "GoTo" trick to solve the problem.
To Lee and the Logos team, I appreciate your almost immediate response and willingness to help. As a Product Director for Healthcare software.....I could only hope my support team is as responsive as you. Thank you!!!
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