Still not resolved cannot install Logos 5

Christopher Ashurst

Supposedly installed but then Logos flash screen opens then shuts That's it 

running Windows 8 

I have tried before to get this resolved - but still waiting for response since September

Graham Criddle

Hi Christopher - and welcome to the forums.

From the log it looks as though there is an issue with the Logos.dll file.

Can you try repairing "Logos 5 Prerequisites" in the Control Panel?

Christopher Ashurst said:

running Windows 8 

Is this the full version or is it any form of pre-release?

Christopher Ashurst said:

I have tried before to get this resolved - but still waiting for response since September

Can you expand on this? Did you contact Logos support? If so, did you get any response from them?

Graham 

JT (alabama24)

Christopher Ashurst said:

I have tried before to get this resolved - but still waiting for response since September

How did you contact Logos? By email (which is the worst way to get help from Logos)? By phone? By forum?

Dave Hooton

Christopher Ashurst said:

Supposedly installed but then Logos flash screen opens then shuts

This is similar to, but not the same message as in this thread --> http://community.logos.com/forums/p/73182/538535.aspx, but worthwhile trying to repair "Logos 5 Prerequisites" as Graham indicated.
Else check Control Panel >> Programs and Features for Microsoft Visual C++ 2012 x86 redistributables or Visual C++ 2010 x86 redistributable

Christopher Ashurst

https://community.logos.com/discussion/comment/551035#Comment_551035

This remains unresolved

 

I have tried every which way to install/ reinstall/ uninstall this program.

 

Whilst it will load the prerequisites and appear to install Logos 5 after the flash screen displaying the logo it disappears and nothing happens. It disappears from the task manager list of running programs at the same time.

 

 

 

 

 

-----Original Message-----

From: noreply-support [mailto:noreply-support@logos.com]

Sent: 13 September 2013 09:59

To: Chris Ashurst

Subject: Thanks for your e-mail, we've received it and will reply as soon as possible

 

Thank you for contacting Logos Bible Software.

 

Our goal is to provide you with the very best support possible. We will respond to your e-mail as quickly as we can, normally in 24 to 48 hours.

 

If you need to cancel a shipment, please call us at 1-800-875-6467 or 1-360-527-1700.

 

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http://community.logos.com/forums/

 

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The Technical Support department is available Monday - Saturday from 6 am - 6 pm Pacific Time at 1-800-875-6467 or 1-360-527-1700.

 

We look forward to assisting you.

 

Sincerely,

 

Logos Tech Service

 

Logos Bible Software

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tech@logos.com

 

Please do not reply to this email as this mailbox is not monitored.

 

JT (alabama24)

https://community.logos.com/discussion/comment/551227#Comment_551227

Christopher Ashurst said:

This remains unresolved 

I have found Logos customer service to be excellent IF you call. Email is by far the worst way to get help. Even the email you showed us says: don't reply, this account isn't monitored. You just need to bite the bullet and give them a call. They won't bite. [;)]