LOGOS/BOB..Please HONOR the books advertised in 500!!
please stop pulling books randomly, specially when we purchased them already!
many books in the 500 mega pack were advertised/promised and were never sold to us when we paid for them!
please don't practice this ....
Saint Bernard on the Love of God
The Ecclesiastical History of the English Nation
A Commentary on the Confession of Faith
we can't even find some of these in the 500 Mega Pack already .. someone with the screenshot please share..
I wonder how many more books that we have paid and never received?
Comments
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I agree if this is the case an explanation is required and substitute resources should be provided. If they have been pulled I don't believe it would have been done so without good reason. Logos is normally pretty good on handling things when there is a problem - at this point I have no reason to doubt they will do the right thing in this instance.
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The original page is still in Google's cache snapshot. All of the books that you mention are on the cached page.
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I noticed that Orthodoxy was missing from my download. Customer Service fixed it promptly. But now that I see that there are other resources that didn't download either, I really hope that Logos checks all purchases and provides the products it promised. I wonder if there are any other omissions other than in your list, Mike.
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I received two (Confession and Orthodoxy) of them when I dowloaded, but am missing 4 of them. "Dark Night of the Soul" I am positive was in the pack as I recognized it as a mandatory seminary text from years ago.
My wife purchased these for me. She normally takes a screenshot. I will check ... when she returns ... If she has one it will possibly be about 5 or so days old...
Thanks for catching this. Bob will make it right.
Yours In Christ
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mike said:
Hi Mike, we had some internal confusion that caused these 6 titles to be left out of the initial round of purchases, even though they were listed on the product page. We are in the process of unlocking them for everyone who has already purchased the Mega Pack. There may be a slight delay, but you will get these books if you purchased the Mega Pack.
RD3
Logos Marketing | ray.deck@logos.com
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good news I have 2 old screen shots as of 14:00 PST (california)
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thanks Ray for the quick reply!
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That is weird. I happened to have a tab still open in my browser and can confirm that these were initially listed in the 500 mega pack. Here are screenshots.
EDIT: I see Ray has already answered about these specific books. But there are lots of other changes in the listing of the mega pack, and I'd still like to hear an explanation of that. See spreadsheet below.
[screenshots removed]
There are actually quite a lot of other differences; books removed and new ones added instead (to keep the total 500 books, presumably, though I haven't counted). Here's a spreadsheet that notes the differences. Cells shaded in pink occur in both versions of the mega pack. I've added some comments as well, to note when only some of the volumes that were initially listed are now in the list.
Logos, please explain.
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Thanks Ray!
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RayDeck3 said:mike said:
Hi Mike, we had some internal confusion that caused these 6 titles to be left out of the initial round of purchases, even though they were listed on the product page. We are in the process of unlocking them for everyone who has already purchased the Mega Pack. There may be a slight delay, but you will get these books if you purchased the Mega Pack.
Relieved to hear that but, also, in addition to these Saint Bernard on Consideration is missing as well.
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Rosie Perera said:
Logos, please explain.
I am only aware of the changes made to the 6 I listed earlier, but I'll look into it.
RD3
Logos Marketing | ray.deck@logos.com
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Here's your Saint Bernard that was missing! [:P]
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From the Google cached snapshot.
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Rosie thank you for this. Now that I see the list again I am missing more than originally thought. I thought we were purchasing one set if books, but now I am so confused.
Yours In Christ
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Wow Rosie, your list is so detailed.
Thank you, now we see more books are missing from the first day..0 -
5 Solas said:
Rosie thank you for this. Now that I see the list again I am missing more than originally thought. I thought we were purchasing one set if books, but now I am so confused.
In my experience, Logos has always honored customer expectations when they (Logos) have goofed something up. Let's hope it was just a mistake on their part and they'll make it right somehow. At first, when I saw how different the two lists were, I was thinking maybe they were intentionally doing something like giving people a different list of books depending on which day they ordered the thing, kind of like a surprise package. But that would be just confusing and wrong, when people had their hearts set on a particular list. Mind you, I see some titles in the new list that look good too, and I wouldn't want to miss out on those either. Wouldn't it be nice if to solve this disappointment they turned it into a superset including all of everything in both lists?! [:)] Of course they'd want to charge more for it in that case...
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Rosie Perera said:5 Solas said:
Rosie thank you for this. Now that I see the list again I am missing more than originally thought. I thought we were purchasing one set if books, but now I am so confused.
In my experience, Logos has always honored customer expectations when they (Logos) have goofed something up. Let's hope it was just a mistake on their part and they'll make it right somehow. At first, when I saw how different the two lists were, I was thinking maybe they were intentionally doing something like giving people a different list of books depending on which day they ordered the thing, kind of like a surprise package. But that would be just confusing and wrong, when people had their hearts set on a particular list. Mind you, I see some titles in the new list that look good too, and I wouldn't want to miss out on those either. Wouldn't it be nice if to solve this disappointment they turned it into a superset including all of everything in both lists?!
Of course they'd want to charge more for it in that case...On the new web page they seem to have expanded out the commentary sets and listed each book separately.
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And, please, remember Dear Brothers and Sisters...Rosie Perera said:5 Solas said:Rosie thank you for this. Now that I see the list again I am missing more than originally thought. I thought we were purchasing one set if books, but now I am so confused.
In my experience, Logos has always honored customer expectations when they (Logos) have goofed something up. Let's hope it was just a mistake on their part and they'll make it right somehow. At first, when I saw how different the two lists were, I was thinking maybe they were intentionally doing something like giving people a different list of books depending on which day they ordered the thing, kind of like a surprise package. But that would be just confusing and wrong, when people had their hearts set on a particular list. Mind you, I see some titles in the new list that look good too, and I wouldn't want to miss out on those either. Wouldn't it be nice if to solve this disappointment they turned it into a superset including all of everything in both lists?!
Of course they'd want to charge more for it in that case...Especially as we celebrate the Birth of our Lord and Saviour Jesus Christ, let us be careful to address one another -- and Logos -- with kindness and gentleness, seasoned with salt ... *smile*
Peace and Blessing and Merry Christmas to all my Logos Forums Brothers and Sisters, eh?! *smile*
We are each one of us - a living letter! *smile*
Ye are our epistle written in our hearts, known and read of all men: 3 Forasmuch as ye are manifestly declared to be the epistle of Christ ministered by us, written not with ink, but with the Spirit of the living God; not in tables of stone, but in fleshy tables of the heart. 4 And such trust have we through Christ to God-ward: 5 Not that we are sufficient of ourselves to think any thing as of ourselves; but our sufficiency is of God; 6 Who also hath made us able ministers of the new testament; not of the letter, but of the spirit: for the letter killeth, but the spirit giveth life. 7 But if the ministration of death, written and engraven in stones, was glorious, so that the children of Israel could not stedfastly behold the face of Moses for the glory of his countenance; which glory was to be done away: 8 How shall not the ministration of the spirit be rather glorious? 9 For if the ministration of condemnation be glory, much more doth the ministration of righteousness exceed in glory. 10 For even that which was made glorious had no glory in this respect, by reason of the glory that excelleth. 11 For if that which is done away was glorious, much more that which remaineth is glorious. 12 Seeing then that we have such hope, we use great plainness of speech:
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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Ron M said:
On the new web page they seem to have expanded out the commentary sets and listed each book separately.
Yes, but I've already highlighted all the multi-volume ones in the right column to account for that. The differences I was talking about are much more substantial. Anything NOT shaded pink in the left column of my spreadsheet is missing (or missing some volumes if it's a multi-volume set) in the right column. And anything NOT shaded in the right column is a new title that was added.
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Ron M said:
On the new web page they seem to have expanded out the commentary sets and listed each book separately.
That's correct. We chose to list titles rather than collections. We are currently combing through Rosie's list, and the history of the product page to determine if anything was missed when we made the chance. I'll update you when we know for sure. In the meantime, rest assured that if mistakes were made we will make it right.
RD3
Logos Marketing | ray.deck@logos.com
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Rosie Perera said:Ron M said:
On the new web page they seem to have expanded out the commentary sets and listed each book separately.
Yes, but I've already highlighted all the multi-volume ones in the right column to account for that. The differences I was talking about are much more substantial. Anything NOT shaded pink in the left column of my spreadsheet is missing (or missing some volumes if it's a multi-volume set) in the right column. And anything NOT shaded in the right column is a new title that was added.
Hi Rosie,
I don't want to strive over words without profit. However, I took samples of the right hand pane of your spreadsheet that are shaded in white and I am not finding any of them that are not an expansion of a package. I was kind of hoping they were new and that somehow we would receive them. It would be nice to get some sort of super pack.
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Ray got to it before me. Must have posted while I was composing this.
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RayDeck3 said:Ron M said:
On the new web page they seem to have expanded out the commentary sets and listed each book separately.
That's correct. We chose to list titles rather than collections. We are currently combing through Rosie's list, and the history of the product page to determine if anything was missed when we made the chance. I'll update you when we know for sure. In the meantime, rest assured that if mistakes were made we will make it right.
Thank you Ray. Good to know all will made right.
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RayDeck3 said:Ron M said:
On the new web page they seem to have expanded out the commentary sets and listed each book separately.
That's correct. We chose to list titles rather than collections. We are currently combing through Rosie's list, and the history of the product page to determine if anything was missed when we made the chance. I'll update you when we know for sure. In the meantime, rest assured that if mistakes were made we will make it right.
Thank you, Ray! That makes total sense now. I guess those other titles that were indeed missing went missing when the expansion of the list was made. Glad you're taking the time to review the list. Sorry if I made more work for you on this Christmas Eve Eve.
Ron M said:I don't want to strive over words without profit. However, I took samples of the right hand pane of your spreadsheet that are shaded in white and I am not finding any of them that are not an expansion of a package.
Definitely good of you to double check my work (I'm error-prone like the rest of us), and thanks for discovering what Ray has confirmed to us. I was hasty in my conclusions.
Looks like this is all going to turn out right in the end. Thanks everyone!
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Rosie - on von Harnack I see collection on one side and volumes e.g. History of Dogma on the other ... I didn't check the rest of the collection but how much of the problem is collections vs. individual volumes?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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MJ. Smith said:
Rosie - on von Harnack I see collection on one side and volumes e.g. History of Dogma on the other ... I didn't check the rest of the collection but how much of the problem is collections vs. individual volumes?
Martha, see the exchange between Ray, Ron M, and me above. I believe that is what it is.
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Ron M said:
Relieved to hear that but, also, in addition to these Saint Bernard on Consideration is missing as well.
That's correct. We will be unlocking 7 books for anyone who has already purchased the Mega Pack.
- The Philocalia of Origen
- The Dark Night of the Soul
- Saint Bernard on the Love of God
- Saint Bernard on Consideration (new)
- The Ecclesiastical History of the English Nation
- A Commentary on the Confession of Faith
- Orthodoxy
These books were inadvertently added to the product page over the weekend, and have since been removed They will not be included in any future Mega Pack purchases. But, if you have purchased a Mega Pack already, good news: you're getting 507 books. :-)
EDIT: If you purchased a Mega Pack, and would like to have these 7 books, I posted instructions later in the thread about how to get them unlocked.
Rosie, like Ron did, we checked the rest of your list. With the exception of those listed above, the discrepancies are due to the change from collections to titles.
Christ Our Captain: An Introduction to Huldrych Zwingli (from the right column in your spreadsheet) is included in The Works of Zwingli (7 vols.) (from the left column of your spreadsheet).
You'll notice the product page currently lists individual titles so that we can be crystal clear about what is in the Mega Pack.
The fact remains that this bundle at 96% off, representing the best per book price Logos has ever offered.
As always, if you have a question about Logos messaging, product details, or you feel that Logos made a mistake, feel free to email me directly (ray[dot]deck[at]logos[dot]com) before posting here. I'm happy to chase down this kind of thing.
RD3
Logos Marketing | ray.deck@logos.com
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Rosie Perera said:
Sorry if I made more work for you on this Christmas Eve Eve.
No worries. You helped me realize that I didn't know how to spell "inadvertently." :-)
RD3
Logos Marketing | ray.deck@logos.com
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RayDeck3 said:
These books were inadvertently added to the product page over the weekend, and have since been removed They will not be included in any future Mega Pack purchases.
Not nice. I did not bite at the offer yet. While it is still very attractive, it is now slightly less attractive than when I originally looked at it.
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RayDeck3 said:Rosie Perera said:
Sorry if I made more work for you on this Christmas Eve Eve.
No worries. You helped me realize that I didn't know how to spell "inadvertently." :-)
Aha! I did that inadvertently. And I'm glad to hear you're the type of person who gets excited when he learns the correct spelling of a word. Hope it sticks! [:)]
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RayDeck3 said:Ron M said:
Relieved to hear that but, also, in addition to these Saint Bernard on Consideration is missing as well.
That's correct. We will be unlocking 7 books for anyone who has already purchased the Mega Pack
That's great to hear (it's like a festivus miracle!)--do we need to contact someone at logos or will it happen automatically?
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All the books were downloaded. Thank you Logos [*][*][*][*][*][Y].
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Using adventure and community to challenge young people to continually say "yes" to God
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I was considering purchasing the package, but now I am thinking otherwise. If Logos put the titles in originally, they should honor what they originally advertised. Most of the titles are public domain and can be obtained free anyway. (this applies to both Logos and the end user)
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One new one downloaded (already had the rest) - thanks!
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Rosia, sorry it took me so long to get back - we had an emergency ....
As I said above I believe it will get worked out (post 1), but it is very confusing (post 2). Looks like some other posts have been put up since I had to go, maybe it is all worked out.
update: read the rest of the posts. All makes sense now.
Ron M said:Rosie Perera said:5 Solas said:Rosie thank you for this. Now that I see the list again I am missing more than originally thought. I thought we were purchasing one set if books, but now I am so confused.
In my experience, Logos has always honored customer expectations when they (Logos) have goofed something up. Let's hope it was just a mistake on their part and they'll make it right somehow. At first, when I saw how different the two lists were, I was thinking maybe they were intentionally doing something like giving people a different list of books depending on which day they ordered the thing, kind of like a surprise package. But that would be just confusing and wrong, when people had their hearts set on a particular list. Mind you, I see some titles in the new list that look good too, and I wouldn't want to miss out on those either. Wouldn't it be nice if to solve this disappointment they turned it into a superset including all of everything in both lists?!
Of course they'd want to charge more for it in that case...On the new web page they seem to have expanded out the commentary sets and listed each book separately.
Yours In Christ
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Hey Ray,
while you are at it ..
can you guys please work on the dynamic pricing of the bigger bundles of the books that we've purchased from the 500 Mega Pack?
it seems the dynamic pricing on the bigger bundles or whatever bigger collection the books came from haven't been adjusted.
Thanks Ray!
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Zac Edmundson said:
I was considering purchasing the package, but now I am thinking otherwise. If Logos put the titles in originally, they should honor what they originally advertised. Most of the titles are public domain and can be obtained free anyway. (this applies to both Logos and the end user)
This, exactly. I took a long time going through the original list and was close to making a decision on it but wanted to wait a few days; this is not a trivial amount of money for me. I wouldn't have reviewed the list again to see if it had been altered. When I'd discovered the books were missing, I'd be in the same situation as the people who bought early and posted here. I've learned, however, that it's a wise safeguard to always check the forums first before placing orders.
This is a still a good bundle and is a sweet deal--for both the customer and Logos. It doesn't cost Logos anything to include all the books it originally offered, and they should do so. If doing so makes them even a single additional sale, they've profited from it.
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Zac Edmundson said:
I was considering purchasing the package, but now I am thinking otherwise.
Welcome to the forums ... Logos is making it right, so don't worry. Mistakes happen.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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MJ. Smith said:Zac Edmundson said:
I was considering purchasing the package, but now I am thinking otherwise.
Welcome to the forums ... Logos is making it right, so don't worry. Mistakes happen.
They're making it right for people who already bought it. Those who buy after they changed the product page are getting a different, slightly lesser package than the early purchasers--at least as of the last staff post.
In the grand scheme of things it's not a huge tragedy and yes, mistakes happen, but they seem to happen with Logos Marketing rather more often than they do with others.
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I'm bumping this as my day closes and Bellingham's begins. It would be nice to hear something more about this before Christmas day but if not that's okay too.
Bob & everyone at Logos, I'm interested in the same deal as originally advertised and that everyone who bought a few days ago got. The clock and the headline at the top of the page said I had until Dec. 31 to get it, but from what we've heard here that's changed. Please restore the 6 or 7 books that were pulled from the package and extend the same offer to everyone who purchases the package.
This is a small thing, but you've made good with much bigger mistakes in the past, so I don't think it's too much to ask for. In any event, have a great Christmas!
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Sean said:
I'm bumping this as my day closes and Bellingham's begins. It would be nice to hear something more about this before Christmas day but if not that's okay too.
Bob & everyone at Logos, I'm interested in the same deal as originally advertised and that everyone who bought a few days ago got. The clock and the headline at the top of the page said I had until Dec. 31 to get it, but from what we've heard here that's changed. Please restore the 6 or 7 books that were pulled from the package and extend the same offer to everyone who purchases the package.
This is a small thing, but you've made good with much bigger mistakes in the past, so I don't think it's too much to ask for. In any event, have a great Christmas!
Peace, Sean! *smile*
I'm wondering where you are that "your day closes and Bellingham's begins".... ???
Anyway, I do wish to commend you for this well-written post! You very calmly and rationally make your point! *smile*
If I were Logos, I'd find it hard to turn down your very reasonable and "soulful" entreaty! Not too pushy, eh; however, you make your point with great clarity! *smile*
Philippians 4: 4 Rejoice in the Lord always; again I will say, Rejoice. 5 Let your reasonableness be known to everyone. The Lord is at hand..........
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The removed books were exactly the ones I didn't want! So I don't want to see them restored.
However, I'm calculating a discount of 48.5% considering the items I would want (created need, had not been thinking about them earlier on and/or was unaware of a few gems) and what price I would be ready to pay for them - except full price for the ones I would want the most.
I calculated Cambridge Greek Testament for Schools and Colleges
(21 vols.) with full price, but I'm unsure of the value of it for me. I will be dedicating a few years to studying Gk and I've noticed how few commentaries there are that have non-transliterated Gk. But still, it's a bit old, NT commentaries should preferably be from 1986 or newer, some of the books very recent or not yet published (especially Mk and Lk) (considering for example manuscript finds).If I would want only the books that want "badly" - I might as well call Sales and get 25% off when making several purchases simultaneously. Which would be a slightly better discount than the 22.6% off if considering those titles only as being of value:
besides the Cambridge Gk Testament:
somewhat useful items despite their age:
Loraine Boettner Collection (8 vols.)
Life in a Risen Saviour, by Candlish
Sketches of Jewish Social Life in the Days of Christ
by Edersheim
The Works of Zwingli (7 vols.)I seem to currently disagree with some of the things Zwingli said/wrote but he might still be very valuable to read for contrasting and history.
An advantage with buying the 500 book mega bundle would be that the price for me of a future Reformed base-package would be lower. However, I would not upgrade if the NIV11 gets included in it.
I can see that the only scenario when I would buy this 500 book mega bundle would be if I alter my priorities and skip other purchases I've been thinking of.
And IF I would make the purchase, I would certainly hide every book I haven't been considering as of now.
Any suggestions about more useful titles in the bundle?
Disclosure!
trulyergonomic.com
48G AMD octacore V9.2 Acc 120 -
Sean said:
Bob & everyone at Logos, I'm interested in the same deal as originally advertised and that everyone who bought a few days ago got. The clock and the headline at the top of the page said I had until Dec. 31 to get it, but from what we've heard here that's changed. Please restore the 6 or 7 books that were pulled from the package and extend the same offer to everyone who purchases the package.
I agree that I'd like to see the original deal honoured up until the deadline that was quoted. I actually added the bundle to my basket at the weekend, intending to push the button in a couple of days time (probably Christmas day) because the deadline seemed clear.
Whilst it's not a deal-breaker for me, these are all public domain works so there should be negligible cost to Logos in keeping the original deal going.
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As you can see here, this is being addressed.
I received all 7 disputed books this morning.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Richard DeRuiter said:
As you can see here, this is being addressed.
You must not have read the complaints carefully.
RayDeck3 said:We will be unlocking 7 books for anyone who has already purchased the Mega Pack.
The complaints are from those who had not yet purchased the pack. They want the 7 books that you received. Given Logos' past track record, they may have a reasonable expectation.
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It seems unrealistic to expect the purchaser to check for changes in the list without a highly visible notification that the list has changed. It I were the arbitrator, I would come down on the side of everyone getting the 7 books in question.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I would have to agree.MJ. Smith said:It seems unrealistic to expect the purchaser to check for changes in the list without a highly visible notification that the list has changed.
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MJ. Smith said:
It seems unrealistic to expect the purchaser to check for changes in the list without a highly visible notification that the list has changed. It I were the arbitrator, I would come down on the side of everyone getting the 7 books in question.
I would be of the same opinion.
Using adventure and community to challenge young people to continually say "yes" to God
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MJ. Smith said:
It seems unrealistic to expect the purchaser to check for changes in the list without a highly visible notification that the list has changed. It I were the arbitrator, I would come down on the side of everyone getting the 7 books in question.
I am of the same opinion.
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