16 bit update tries to install in 64 bit program

James Legendre
James Legendre Member Posts: 1 ✭✭
edited November 2024 in English Forum

Every time I start Logos 5 I get a notice that it wants to install an update.  The error message I get is:

The program or feature

"\??\C:\Users\J\AppData\Local\Logos5\Data\gshnp3mg.udu\UpdateManager\Installers\2954\LogosSetup.ex" cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vender to ask if a 64-bit Windows compatible version is available."

So how do I get this download to stop trying to install?  How do I get the program to start updating with 64-bit updates again like it was intitally.

5078.Logos Log Files.zip

Comments

  • Fred Chapman
    Fred Chapman Member Posts: 5,899 ✭✭✭

    I am not aware of a 64 bit version of logos. How are you being notified of available updates?

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  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Welcome to the forums James! Sorry you are having troubles. [:S]

    I am not a windows user, so please forgive me if this is a dumb suggestion... I remember some other users talking about "compatibility mode" being turned on (or off?). Is it possible that you have changed this setting somewhere? 

    Logos doesn't currently have a 64bit application due to incompatibility of some of the non-logos code.

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  • abondservant
    abondservant Member Posts: 4,796 ✭✭✭
    https://community.logos.com/discussion/comment/565408#Comment_565408

    Alabama and Fred are right - there is no 64 bit version. However I don't think compatibility mode would help as that facilitates usability with older versions of windows, not fewer or greater bits.

    All that said, my computer is x64, and I run the 32 bit Logos software just fine...

    Did you try to make it install somewhere other than the default? IE the %root%/program files/ folder instead of the default /users/(username here)/app data/local/logos5 ?

    there are two program files folders under an x64 installation of windows. One for 32 bit software and one for x64 - the standard /program files/ folder is for x64 bit software, and the other program files folder (/program files (x86)/) is your 32bit program files folder...

    Though if you are simply trying to make it install to the default location, or if this is an update, none of that applies :)

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  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,086

    My best guess is that the setup program is corrupted in such a way that Windows thinks it's a 16-bit program (it's not). I suggest just downloading the latest installer directly from here: https://www.logos.com/installation

    Once the latest version is installed, you should no longer get a prompt to update.

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