Problem with Latest release

My laptop performed an automatic update last night and when I got back to my machine, I was unable to launch the application. anyone else seeing this issue? I do not do anything advanced. I just load the SW, do research and read. I upgraded from portfolio 4 to portfolio 5 over a year ago. Any assistance would be appreciated. I have no logs and will not be able to create any until I can assess the application.

Thanks,

Find more posts tagged with

Comments

Graham Criddle

HI Andrew - and welcome to the forums

Sorry to hear you are having problems

Do the suggestions at http://wiki.logos.com/Logos_Not_Starting help at all?

Graham

Andrew Taylor

https://community.logos.com/discussion/comment/566980#Comment_566980

No it doesn't. It says that Windows cannot access the specified device, path or file. You may not have permissions to access the item. I'll get with support.

Thank you

NB.Mick

https://community.logos.com/discussion/comment/566982#Comment_566982

It says that Windows cannot access the specified device, path or file. You may not have permissions to access the item.

You can try "run as administrator" if access permissions is the issue. But support may be able to look into this directly from remote and fix it.

Andrew Taylor

https://community.logos.com/discussion/comment/566983#Comment_566983

Thanks. That did not work either

Randy W. Sims

https://community.logos.com/discussion/comment/566984#Comment_566984

Could be a missing or corrupt file. You might try going to Windows Control Panel -> Programs, right click on Logos and select Repair. If that doesn't work, also try a Repair on Logos Prerequisites. Is Logos installed at the default location? on C: drive?

If none of that helps, follow the steps under Logos Crashes here:

http://wiki.logos.com/Windows_Troubleshooting#Logos_.28or_the_Logos_Indexer.29_crashes

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/566982#Comment_566982

It says that Windows cannot access the specified device, path or file. You may not have permissions to access the item.

Welcome [:D]

Does Windows show the path being denied access ?

Wiki has => http://wiki.logos.com/Fixing_Logos_4_folder_Ownership

Keep Smiling [:)]

Dave Moser

https://community.logos.com/discussion/comment/567224#Comment_567224

Andrew, have you been able to fix this issue? This started happening to me today and the ownership page on the wiki...

Wiki has => http://wiki.logos.com/Fixing_Logos_4_folder_Ownership

...did not fix it for me.

Thomas Ball

https://community.logos.com/discussion/comment/566984#Comment_566984

Thanks. That did not work either

Hi Andrew,

Try the steps here: https://www.logos.com/support/logos5/windows/installer-keys. If that doesn't work, please log the update process via step 4 from here: https://www.logos.com/support/logos5/windows/problem

Dave Moser

https://community.logos.com/discussion/comment/570257#Comment_570257

After trying a whole bunch of remedies a full re-install of Logos worked for me.

(Re-installing just the Logos program while saving my user files did not cut it.)

Dave Moser

https://community.logos.com/discussion/comment/570520#Comment_570520

I'm having this same problem again today. Both Logos and Windows 8.1 had updates today and I began receiving the attached error. I've fully uninstalled Logos 5 and reinstalled (several times) and I'm still getting the error.

Any ideas?

Andrew Taylor

https://community.logos.com/discussion/comment/584694#Comment_584694

OK so I had the same problem. When I disabled my antivirus (Avast), it came up with no problem. I just went to another virus protection app. I am not happy because this the second time this has happened.

Dave Moser

https://community.logos.com/discussion/comment/584695#Comment_584695

Andrew,

Thanks for the idea. Uninstalling Avast solved my problem!

Dave