Upgraded to 1.2, Now No Books.
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I don't know how to explain it but when I turned off my iPhone WiFi, all my books and reading plans are on my iPhone again. I was even able to download a book to read offline.
I'm not IT expert, but I thought it would be useful for those at Logos to know what is working for some, so they can have a better idea, hopefully, on how to fix it.
God bless,
Karen
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I have the sampe problem...switching from Wi-Fi to 3G doesn't seem to resolve the issue. I don't have my daily reading plan on the opening screen and I don't have any books in the Library.
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The App has become empty and useless. Cannot go to the library, recent books or anything after downloading the ESV Bible. I made sure it finished downloading before quitting the App (airplane icon appeared).
Here a screenshot of what I see, and probably all of you, when loading the App.
Tried resetting the iPhone, uninstalling, reinstalling, logging out, etc... nothing works.
So frustrating and I guess it will require another update to fix this bug.
Any workarounds?
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Actually, this may just be a server issue. I tried loading bible.logos.com, and I get a big error, and nothing else. Maybe their servers are just down...
Edit: Forgot to add that I was having this problem _before_ I updated. I thought I might be having network issues, so was messing, and decided to try launching the App store to see if it had network, and not only did it have it, but I saw Logos had an update, so I tried installing it to see if that would fix my problem--it didn't. So, it's not an update issue, it most certainly is a server issue.
-Jon
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Same issue with me. iPhone 3GS, latest OS 3.1.2. Had the previous version of Logos with no issues. Updated at 10:40 EST using the Apple Store App on the iPhone itself (not through iTunes). Using 3G and NOT in Airplane mode.
No books display, nor are they accessible. Get the same error as the screenshot above.
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I don't have any problems myself with bible.logos.com. All aspects work just fine, even multiple bible selections.
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I'll confirm that I have to have Wi-Fi disabled on my phone to see any books in my library. Once I have downloaded books, I can then enable Wi-Fi and see my downloaded books, but still can't see any other books in my library.
I confirm the same... which is sad because obviously the carrier is much slower that the wifi connection. Hoping it gets fixed soon.
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Curiouser and curiouser...
I actually am an IT pro...and I think I'm seeing a pattern.
It would appear that somehow requests getting routed through different ISPs are not making it to or from Logos. This would explain why some people are having luck on 3G or WiFi and not the other way around. They use different ISP's. It could also be some issue with a timeout that is set too low. At any rate, it does appear to be some sort of network connection error, not the server being down in the traditional sense.
For the record, I'm having all the same problems.
And, for the record, this kind of thing can be really, really hard to track down. Good luck, my Washington based friends. Sorry you walked into this first thing this morning.
Every one else...deep breath...grab some paper resources if you can and just soldier on. I'm sure folks are probably near panic over in Bellingham, too.
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seems to be working now [:)]
Urban Scholar - http://urban-scholar.com
Christ-centered Hip-Hop - http://www.sphereofhiphop.com0 -
No books here either! Since the update.
Agree with the comments re. the benefit of not having to have internet access for access to books/content.
The iPHone app is great BUT SLOW because of its need to access the net content. Makes Olive Tree software esp. attractive because it is so much faster.
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I had the same problem earlier. But now everything is working fine. Those of you who were having problems may want to check again now (or in the next few) to see if it is fixed.
perspectivelyspeaking.wordpress.com
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it looks like it does... trying out just now.
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I ran the app again around 10am (EST) - my library loaded just fine and was able to download the ESV and successfully run it in offline mode.
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The App has become empty and useless. Cannot go to the library, recent books or anything after downloading the ESV Bible. I made sure it finished downloading before quitting the App (airplane icon appeared).
[screenshot with the error "Error loading book - Logos could not load the specific book - OK"]
I've been testing the app the whole evening and discovered the following peculiarities (?bugs) regarding the app:1. Many times the books are ?incompletely downloaded - or else there is some corrupt pointer problem. This gives the "Error loading book - Logos could not load the specific book - OK" error message that you mentioned.
2. The workaround I found, seems to be: to open the downloaded book, and then navigate to several locations (e.g. using the navigation bar), before quitting the application to go to offline mode and load the app again (for testing or whatsoever). It appears that only those books which are downloaded and read will open correctly in offline mode.
3. If the app happens to crash, it may create a ?pointer problem such that thereafter the app will not open properly again. My guess is it ?crashes again trying to open the last opened book at a corrupted location. Anyway, this happened to me just now - I now have an app that loads, displays the home screen - with the reading plans and so on - then a page is ?rendered at the back (I see something like "Chapter 28" behind the phone status bar), and 5 seconds or so later the app crashes. I'm sure it's not a server problem this time as I have two devices to test on and the other works nicely. Here's the screenshots of the app open -> crash sequence that I described:
Now I have to reinstall the app and re-download all books. [:'(]
I hope the above would help with the debugging of the app...
Regards, Amy
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Logos has multiple servers that support the application. One of those servers began experiencing intermittent problems last night. Different IP addresses are routed to different servers, which is why for some people it worked over Wifi and not 3G or vice versa. We believe this issue has been resolved now.
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My app still crashes 5 seconds after displaying the reading plans.
Oh well, I'll reinstall and see...
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Thanks for the speedy work! Everything works great for me now. I LOVE the new "airplane" mode feature. (For me, it is the "I am in the middle of nowhere, so now I can read when my bride wants to drive" mode). Thanks again for all your hard work.
Blessings,
Michael
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Works for me now. Thanks!
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My app is working just fine now. Thank you for fixing the problem.
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I now reinstalled the app. No more crash right after opening the app so far, but the same things still happen:
1. Books downloaded completely, but not opened/ read, do not open properly in offline mode. The "Error loading book - Logos could not load the specific book - OK" error pops up.
2. One must open and start to read the books before going to offline mode, before they would open properly in offline mode.
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One must open and start to read the books before going to offline mode, before they would open properly in offline mode.
This is a confirmed bug that is fixed in 1.2.1, which we have already submitted to Apple.
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I am not able to download AYBD. Is this because certain books cannot be downloaded or is there some other problem?
perspectivelyspeaking.wordpress.com
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When a book is downloaded will it always be used in offline mode or is that only when no network is present?
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Thanks Logos! Seems to be running fine now! [:D]
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My iPhone is running version 3.1.2 of their update.
On my 3G, I have had no trouble getting it to work.
One strange thing, I am not able to add to my favorites. My selection was Concordia Commentary - Daniel. I was able to find it, click the right button and set it for download, then open it up and read it. A little airplane appeared next to its icon in my library list.
When I open it for reading, I slide my finger up and pick "Add to Favorites". Nothing happens.
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I am not able to download AYBD. Is this because certain books cannot be downloaded or is there some other problem?
I have the same problem. It starts downloading AYBD and than after a while it shows an error message.
Otherwise, I just want to say, it is great application Logos. You did an excellent job with the offline support. Thank you.
Bohuslav
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Thanks, Logos team. You've got us up and running... and we know you'll be staying on top of the problems. Merci beaucoup!
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One must open and start to read the books before going to offline mode, before they would open properly in offline mode.
This is a confirmed bug that is fixed in 1.2.1, which we have already submitted to Apple.
Thanks Dave, it's nice to know that it's been taken care of. [:)]
I have encountered another bug with offline access. In offline access, it is impossible to navigate the book via the hyperlinks in the contents in the beginning of a book. For example, this is the beggining of the contents in my AYBC Psalms 1-50:
But when I click on a link, I get this error message.
I suspect that you might have fixed this one too; but in case if you haven't I would be grateful if you could kindly take a look at it. [;)]
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It starts downloading AYBD and than after a while it shows an error message.
The problem with downloading Anchor Yale Bible Dictionary (and some other resources) has been fixed.
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