failure to install 4a on Windows 7

David Housholder

I have an HP Mini 2140 I've just upgraded from Windows XP to Windows 7 Pro. I have version 4 SR7 on this machine. I am notified of an update ready to install, but it fails telling me it can't get to a DLL file in user/[name]/Local/AppData, etc, and suggests I check to see if I have access to that file. I do. It's there. and I'm logged on as an Administrator.

So I can run 4 SR7 but can't update. Suggestions?

David Housholder (at Urbana09; anyone else here?)

Rich DeRuiter

The issue you describe sounds just like an administrator issue, but you say you're running as administrator.

This could be an issue with .NET, which is supposed to install with Win7. You need .NET 3.5

You can check your version of .NET with this program (from CNet) below:

http://download.cnet.com/Dot-Net-Check/3000-10250_4-10867483.html

Or you could just try the URL below and see if that helps:

http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en

Since you upgraded from XP, I assume you had to reformat your hard disk, rather than simply do an update. Did you do a full install of Logos4, or did you copy your old installation. If so, uninstall Logos4 and install from scratch.

If neither of these resolve your issue report back.

Dave Hooton

David,

Right click the L4 icon and "run as administrator". This is the way you installed L4 and you'll have to do so for all updates! 

Next time you install don't elevate!

David Housholder

https://community.logos.com/discussion/comment/65459#Comment_65459

Dave Hooton said:

David,

Right click the L4 icon and "run as administrator". This is the way you installed L4 and you'll have to do so for all updates! 

Next time you install don't elevate!

Well, Dave, that did it. Thanks. I was, as Richard noted, already set as administrator, yet the rightclick and run as adminstrator seemed to change something. I don't understanimed "the next time you install don't elevate" comment. Help me with that, please, Dave.

A possible complicating factor is that I did not reformat before installing Windows 7. I used the Laplink tool for upgrading Win XP to Win 7 without having to reinstall programs. So all my programs were in place when I finished the upgrade. And Logos 4 ran with no problem; I just couldn't do the upgrade.

Dave Housholder

Dave Hooton

https://community.logos.com/discussion/comment/65542#Comment_65542

David Housholder said:

A possible complicating factor is that I did not reformat before installing Windows 7. I used the Laplink tool for upgrading Win XP to Win 7 without having to reinstall programs. So all my programs were in place when I finished the upgrade. And Logos 4 ran with no problem;

So Laplink was responsible for the elevated permissions which require you to "Run as administrator". Even though you are an administrator the new MS security model tries to do everything as if you were a standard user and only invokes Admin "elevation" when necessary. Logos4 tries to follow this model and doesn't require you to "run as Admin" - if you do certain permissions are set for "Admin" access rather than "user name" access. Hence the need to "elevate" for updates.