No little green man beside An Exposition on Prayer in the Bible, and yet I own 2 volumes:
Not technically an ownership error. More of a configuration problem.
We originally built this as one resources. Later we split it up into multiple resources so Dr. Rosscup could use it for some of his classes, and these weren't intended to be made public. Ownership is calculated at the resource level, and there's no way to own part of a resource. So you own 0% of the all-in-one resource, but 100% of 2 out of 4 of the multi-resource work. I'm sorry this is messy. Call our sales team, and then can help you.
Thanks for answering.
I understand there's a technical reason, but this should be fixed at the website level, not through a sales person. It was sheer coincidence that the two volumes happened to hit my eye when I filtered the library, and that I happened to open the Upgrade page just a few hours later. If I ever decide to upgrade, I will most likely have forgotten all about it. And there's a lot of other people out there who trust in your frequent promises that everything we own is credited on that page.
That's still true, though, as long as ownership is defined at the resource level. For example, owning the Church Fathers (Protestant Edition) doesn't mean you own the Church Fathers (Catholic Edition), even though the latter is entirely subsumed by the former. There's also a series of books that was a compilation of journal articles by a particular author. If you owned all the journals, you own the content in the series, but you don't own the resources, even though purchasing those resources wouldn't give you any new content. There are a handful of instances like this. This isn't really something that's easily solvable at a programmatic level. The best solution, IMO, it to minimize the number of redundancies like this and allow sales people to help make some manual overrides where possible.
