Hi,
Since the last update I cannot open my Logos Bible Sofware 5. I don't know if I did something wrong or something doesn't fit my computer settings.
Can you help me ?
Thanks
Hi Eric - and welcome to the forums
Since the last update I cannot open my Logos Bible Sofware 5.
To which update are you referring?
What happens when you try and start Logos?
Graham
I would love to be able to tell you. I have Logos 5, every time I try to open it, it crashes. All the windows that were already open at close up open well and then suddenly I get a message that "Logos Bible software 6 cease to work".
When I "show details" here's what I get. Trying to translate what I get since my computer is French...
Signature du problème (Problem of signature) : Nom d’événement de problème (Problem event name): CLR20r3 Signature du problème 01: logos.exe Signature du problème 02: 5.2.1.64 Signature du problème 03: 53319efd Signature du problème 04: Libronix.DigitalLibrary.Guides Signature du problème 05: 5.2.1.64 Signature du problème 06: 53319ed4 Signature du problème 07: a1d Signature du problème 08: 0 Signature du problème 09: System.NullReferenceException Version du système (System version): 6.1.7600.2.0.0.256.48
Does that help ?
Hi Eric
Thanks for that.
We need a bit more information.
Can you enable diagnostic logging as per http://wiki.logos.com/Diagnostic_Logging and upload logs after a failed attempt.
Ok thanks. Will do and get back to you ASAP
Graham,
I have started up using CTRL. And it seems that when I asked to start with a blank page, everything went well.
Back on track ! Thank you very much for your help!!!
I have started up using CTRL. And it seems that when I asked to start with a blank page, everything went well. Back on track !
Back on track !
That's good news.
That might have fixed it but there is potentially a problem with a layout or the home page.
If the problem occurs again please upload logs to this thread and we'll try and work out what is going on
