W7 Ultimate declares a problem with my Logos 5 ver. 5.2a (5.2.1.0067)

Windows runs diagnostics periodically. The other day it generated the following message:

Solve a problem with Logos Bible Software 5
Logos Bible Software 5 has stopped working properly.

A newer version of this software is available for download that solves this problem. Libronix Corporation recommends updating to take advantage of security and stability improvements.

Tap or click to download the update from the Libronix Corporation websiteTap or click to download the update from the Libronix Corporation website
Download instructions

Tap or click Run or Open. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Follow the steps in the installation wizard

I wasn't aware I had this problem and I Libronix was the name of the software I started with about 8+ years ago. I am reluctant to follow the instructions above because they are obviously (to me) outdated.

Has anyone run into this situation? If so what was your solution.

Thanks,

Raydon

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Comments

Mark Smith

Raydon,

Welcome to the Forums.

I have never seen any message like this.

Is Logos still working? The message says it is not working properly, but is it working?

If it is working and you are using version 5.2.1.0067 you should ignore the message as you are using the latest version.

If someone else has seen this message and dealt with it they may give you other counsel, but as long as the program is running and you have the latest version, I can't imagine why you'd be getting this message.

Rich DeRuiter

Tap or click to download the update from the Libronix Corporation websiteTap or click to download the update from the Libronix Corporation website...

Hate to say it, but it sounds suspiciously unlike Windows, and more like some sort of Malware. I hope I'm wrong. When was the last time up updated your anti-virus and scanned your computer?

Raymond Wood

Thank you for your comment. I will ignore the message and bring it to Microsoft's attention.

Raymond Wood

https://community.logos.com/discussion/comment/583295#Comment_583295

Hi Richard

Thank you for your comment. The reference to Libronix and the fact that I am currently running the latest version did not make sense. I am ignoring the solution.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/583295#Comment_583295

Hate to say it, but it sounds suspiciously unlike Windows, and more like some sort of Malware.

It's probably a legitimate message (or used to be), but I'm not sure why it's appearing now.

We track error reports submitted to Microsoft and let Microsoft know if we have an update that fixes a specific crash. Additionally, the first versions of Logos 4 were digitally signed by "Libronix Corporation", so Microsoft would let the end-user know that "Libronix Corporation" had an update for the app. So it's not impossible that such a message could appear.

However, the latest version of Logos 5 is digitally signed by "Logos Bible Software". Moreover, we haven't had time since the release of 5.2a to analyse its crash reports, fix them, ship an update, and notify Microsoft that the problem is fixed. Thus, Windows shouldn't be displaying any messages about "an update is available that fixes this problem". (Because there isn't one yet.)

So, I don't know why this message is appearing, but you can safely ignore it.

To solve the crash, we'd need to see crash logs (and perhaps Event Viewer error messages).