Verbum Foundations+ Upgrade

Do I need to uninstall and re-install to get all the functionality? I had Verbum open when I purchased it, and it automatically downloaded the new resources. Did I automatically get all the new endings and datasets?

Also, the email that I followed to get the upgrade stated that I would get Practicum, but I don't see how to get to it.

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MJ. Smith

Wait until the indexing is done then you should see the new functionality and resources. If not, post back here.

Unix

I also have Verbum Foundations+. I didn't expect that I would receive Practicum. I upgraded on December 3. 2013:

Also, the email that I followed to get the upgrade stated that I would get Practicum, but I don't see how to get to it.

tom

Also, the email that I followed to get the upgrade stated that I would get Practicum, but I don't see how to get to it.

If you are thinking that you would get Practicum: Learn to Use Verbum in your Verbum package, it isn't included. Logos has, imho, a bad habit of charging its users for material that informs its users on how to use the software.

Dennis Alcover

https://community.logos.com/discussion/comment/586379#Comment_586379

I know it is not automatic, but the email offer said it was included.

From the email:

"I wanted to let you know that now until April 30th we are currently running our best promotion yet for an upgrade to any Verbum Plus library. For a limited time we are offering

*A 15% discount on a Verbum upgrade

*Practicum: Learn to Use Verbum (normal price $229.95) training series for free with upgrade

*Special Add-on pricing"

Unix

https://community.logos.com/discussion/comment/586394#Comment_586394

Dennis, did You have a base-package since before? Many times this kind of deals may be limited to those who are purchasing a base-package for the first time:

For a limited time we are offering
*A 15% discount on a Verbum upgrade
*Practicum: Learn to Use Verbum (normal price $229.95) training series for free with upgrade
*Special Add-on pricing"

Dennis Alcover

https://community.logos.com/discussion/comment/586401#Comment_586401

Yes I did, and the email even says that I do. Notice the language. This is an Upgrade, which implies I have something to update FROM.

Unix

https://community.logos.com/discussion/comment/586404#Comment_586404

Unfortunately Logos uses the term "upgrade" also for first-time base-package purchases.

That part is what's a bit wierd in the email:

and the email even says that I do.

MJ. Smith

https://community.logos.com/discussion/comment/586404#Comment_586404

Yes I did, and the email even says that I do. Notice the language.

Dennis, contact customer service by phone or email. They should be able to straighten it out for you. Keep the email they sent until it is corrected.

SineNomine

https://community.logos.com/discussion/comment/586498#Comment_586498

Yes I did, and the email even says that I do. Notice the language.

Dennis, contact customer service by phone or email. They should be able to straighten it out for you. Keep the email they sent until it is corrected.

And please let us know what they say.

Thomas Ball

Hi Dennis

Do I need to uninstall and re-install to get all the functionality?

t automatically downloaded the new resources. Did I automatically get all the new endings and datasets?

You should have. The message might not be there anymore but we indicate the updated resources (and data sets) on the home page if you have that option enabled on your home page options. Is there something about what you've seen that makes you think the new data sets did not download? You can check to see if there are any updates to resources or data sets by forcing the application to check for an update. Follow solution 3 here.

Also, the email that I followed to get the upgrade stated that I would get Practicum, but I don't see how to get to it.

Practicum are in your library like other resources. Search for "Practicum" in your library and you should see it.

Dennis Alcover

https://community.logos.com/discussion/comment/587742#Comment_587742

Thank you all. Major changes at work and Holy Week kept me away, but I wanted to update everyone.

I sent email to the originator of the email making the offer. Turned out that the offer was only good by replying directly by email or phone to the offer. BUT, he contacted the Customer Support people, had them give me the discount, and gave me the free copy of Practicum! I would recommend Logos to anyone. Great product, good people, and willing to go above and beyond to assist customers.

And, I was just overreacting on the upgrade issues. I just wasn't clear about if I needed to totally re-install or let it do its update thing. All the resources are there, and everything works great! Happy endings all around!