BUG: Custom Highlighters not Syncing

This problem may or may not be related to the Visual Filter problem I reported here-

http://community.logos.com/forums/t/83756.aspx

and here-

http://community.logos.com/forums/p/83999/588915.aspx#588915

In any case, my custom highlighters I made for my VFs are not syncing. First screenshot is from office computer, where I created them; second is from desktop at home, several days later.

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Dave Hooton

I don't have a problem sync'ing custom highlighting like yours. You will have to contact Logos Tech Support for a deeper look into this.

Doc B

This problem may or may not be related to the Visual Filter problem I reported here-

http://community.logos.com/forums/t/83756.aspx

and here-

http://community.logos.com/forums/p/83999/588915.aspx#588915

PROBLEM SOLVED: Not only was the highlighter issue related to the Visual Filter issue, it was the *cause*.

For some reason, the custom highlighters I created did not sync from my office computer, where I created them, to my other computers. As a result, the VFs that used the highlights were not available in my resources because they didn't have the correct highlights to use.

The solution was to rename my VisualMarkup folder and restart Logos 5 (which forced it to go to the server and get a new copy of the VisualMarkup folder). The new custom highlighters were then available on the computer, which meant the VFs that had not been available were suddenly there and working correctly.

Big thanks to Logos tech support for fixing this. (He had to have me remote to my home computer via GoToMyPC.com so he could work there, through my office computer into which he had a remote session established...ain't technology wonderful!).

[NB: For anyone who needs to get to that VisualMarkup folder to do what I did, here's how- right-click your L5 icon and choose 'Open File Location'. In the folder that opens, double-click to open the folder called 'Documents'. Now you'll see a .dzu folder with a random name. Double-click it to open it. You should see your VisualMarkup folder somewhere near the bottom of the list. You can type a new name (the Logos tech renamed mine 'VisualMarkup-1'. Close Logos 5 and re-start it. It should re-create this folder (you'll now see the new one as well as your re-named one).]

HTH.