Crash on install
I'm testing for minimum requirement. I'm installing on a Pentium 4 2.3GHz with only 500 MB of RAM running XP (I realize this is below requirement, but just thought this might help you guys pinpoint minimum requirements). I got a crash on install.
1. It made me restart after initial installation appeared successful
2. It had me log in.
3. Seemed to crash right after login.
4. I sent the report to Microsoft
I've attached the only one of the log files that I could find.
-Jacob
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org
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when I launch the Logos Bible Software 4 icon that is present on the desktop it asks me to login
The screen saying "Logging In" remains on the screen for about a minute before it crashes again and I send the crash report to Microsoft.Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org0 -
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That log file was the only one in the folder.
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org0 -
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I'm testing for minimum requirement. I'm installing on a Pentium 4 2.3GHz with only 500 MB of RAM running XP
You're running XP; do you have Service Pack 3 installed? SP3 is a minimum requirement for XP (and the current installer doesn't warn you if you don't have it).
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Thankg Bradley. Now we all know what kind of crash we will have if SP3 is not installed. i'm downloading it now, as I only had SP2 before.
Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?
-Jacob
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org0 -
Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?
It should just work once SP3 is installed.
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Having a similar problem here. When I try to log in, it crashes. If I try to log in with a wrong name, it tells me it is no good but does not crash. That tells me it is at least getting to the Logos servers.
I can go to the work offline thing, but then none of my resources show up.
Is there a log file that will help you?
Please keep in mind that I am a DVD tester, and I have not received that yet. I am just playing with the download while I am waiting. If you do not want this information from me, just let me know and I will wait until the DVD arrives. But if I can help, I will.
JerryiMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Hi Jerry,
It would help us to get the Logos4.log and Logos4Indexer.log found in \Documents\Libronix Log Files.
Thanks!
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File is attached. See my post above for the issue.
JerryiMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?
It should just work once SP3 is installed.
It did work once SP3 was installed, thanks Bradley.
Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org0 -
If I try to log in with a wrong name, it tells me it is no good but does not crash. That tells me it is at least getting to the Logos servers.
I can go to the work offline thing, but then none of my resources show up.Thank you Jerry! I followed your "guided" mistake (wrong login name) and here we are! I got some progress! I went offline and it offered me download for the first time. It started to download about 640 MB of something. Good. We will see what comes out of it.
Bohuslav
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Bohuslav -
Glad I could help. I actually discovered it when I had no internet access for a short time.
When I was able to get back online, I tested it with a phone login name. That is how I realized that my name was getting to the servers. So now I just work offline.
Note to Logos: This is my test of a test machine. I have kept my real computer clean for the DVD.
JerryiMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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One more thing Bohuslav -
I was able to download resources and index this way. Most everything works without the login.
Interestingly enough, I installed on a laptop and it all worked fine, including the login.
JerryiMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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One more thing Bohuslav -
I was able to download resources and index this way. Most everything works without the login.
Interestingly enough, I installed on a laptop and it all worked fine, including the login.
JerryThank you again. After downloading the resources and updates, when Logos wanted to restart, I logged in with my correct info and it crashed. So I have to download again. We will see.
Bohuslav
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