Crash on install

I'm testing for minimum requirement. I'm installing on a Pentium 4 2.3GHz with only 500 MB of RAM running XP (I realize this is below requirement, but just thought this might help you guys pinpoint minimum requirements). I got a crash on install.

1. It made me restart after initial installation appeared successful
2. It had me log in.
3. Seemed to crash right after login.
4. I sent the report to Microsoft

I've attached the only one of the log files that I could find.

-Jacob

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Comments

Jacob Hantla

when I launch the Logos Bible Software 4 icon that is present on the desktop it asks me to login

The screen saying "Logging In" remains on the screen for about a minute before it crashes again and I send the crash report to Microsoft.

J.R. Miller

you need to send both log files here as an attachment... not microsoft. Hang in there!

Jacob Hantla

That log file was the only one in the folder.

Jacob Hantla

That was the only log file I had

J.R. Miller

well, someone smarter than me will have to help you on that one :-)

Bradley Grainger (Logos)

I'm testing for minimum requirement. I'm installing on a Pentium 4 2.3GHz with only 500 MB of RAM running XP

You're running XP; do you have Service Pack 3 installed? SP3 is a minimum requirement for XP (and the current installer doesn't warn you if you don't have it).

Jacob Hantla

Thankg Bradley. Now we all know what kind of crash we will have if SP3 is not installed. i'm downloading it now, as I only had SP2 before.

Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?

-Jacob

Bradley Grainger (Logos)

Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?

It should just work once SP3 is installed.

Jerry Bush

Having a similar problem here. When I try to log in, it crashes. If I try to log in with a wrong name, it tells me it is no good but does not crash. That tells me it is at least getting to the Logos servers.

I can go to the work offline thing, but then none of my resources show up.

Is there a log file that will help you?

Please keep in mind that I am a DVD tester, and I have not received that yet. I am just playing with the download while I am waiting. If you do not want this information from me, just let me know and I will wait until the DVD arrives. But if I can help, I will.

Jerry

Jacob Hantla

Will I have to uninstall and reinstall Logos after I install SP3? Or should it work from here?

It should just work once SP3 is installed.

It did work once SP3 was installed, thanks Bradley.