Hi Anthony
1. When was the last time you successfully sync'd? Other Libronix users have not had success for maybe 6 months or so; some however have succeeded. I haven't for awhile.
2. What system are you sync'ing on (eg Windows 7, 8, etc)?
3. When you can't sync, where are you in the process in Libronix?
I hope you are able to sync but one day you will likely find you cannot. Since support was dropped for Libronix one half guesses one day the servers will be gone. The best bet might be to call tech support but not sure if they will be much help since it is no longer actively supported.
-Dan
Thanks for your reply. I was able to sync 2 weeks ago using Win 7/IE8. Did you succeed today? I receive a "you must be connected to the Internet... check your Internet and try again" (step 1).
Do you still have Windows 7 with IE 8 or have you upgraded IE since then?
Have you installed any Windows Updates in the last two weeks? Which ones?
I'm not aware of any changes on our end that would be impacting license synchronization.
Since you appear to be posting under a pseudonym, I can't see if our server logs have any specific information related to your user account, sorry.
I used the sync function in L3 a couple of weeks ago through a virtual machine running XP. It worked perfectly.
OT but not upgrading IE with security patches, and XP connected to the internet. Well, ok!
Anthony ... have you check your firewall? Update?
It is a known issue that LDLS3 on Windows 8.1 can't access web services. It's possible that recent Windows Updates have also broken web services on older versions of Windows. (I know you said that no updates have been installed recently.)
We're not entirely sure what causes this problem, but we will not be fixing it; Libronix DLS is now unsupported software.
If you can let us know why you're trying to sync licenses, we may be able to suggest an alternate strategy that works.
Hmmm .... yes, now that license sync is cut off (along with purchasing from Logos), those great Logos CDs now have some value several different ways!
If only I could find the New Jerome disk. Life would be so good.
They call it 'Logos5', the cadallac of Bible software.
You'll love the grand style, with the top down, the big fins, leather seats, and all the cute girls ooohing and awhing over your smart upgrade!
Now that we can all see the problem is on your end
The problem is with the client OS.
what's "alternate strategy" to sync my lic with server
You haven't answered why you're trying to sync licenses. What's the problem you're trying to solve?
You'll have to perform offline activation. Call Customer Service; they can activate the serial number and give you the activation code.
he easiest is to just Sync my license from my Libronix installation without interfere with Customer Service for such a small issue.
Hi Anthony,
Getting the serial number from you and activating it to your account is super easy. We all can help you with this. You can call us at 800-875-6467 and we can do that for you, or send us an email with the serial number and your account email and we can do it for you that way as well.
I have the same problem??
willie
I agree with you.As a logos/libronix user since the late 90's we are now ignored in favour of the new logos 4/5.
Surely this small issue can be put right and to allow us to sync and update l3..PLEASE
Willie ... welcome to the forums! And the Libronix team too!
We have to fight hard to buy books from Logos. It's tough work, but someone has to do it.
Surely this small issue
This might seem like a small issue, and while I do not have any inside information on this issue, syncing is never a simple issue to fix.
Because L3 is no longer supported, I doubt that Logos is going to spend the time and money looking into fixing a product that they no longer support.
What is the name of the product? It likely came with a serial number (a long alpha-numeric code) that ends in qth. If you email that to customerservice@logos.com with your account details we can find the account and activate the serial number to the account.
Available Now
Build your biblical library with a new trusted commentary or resource every month. Yours to keep forever.
